Marcus Garcia
Canyon Country,CA
Summary
Friendly, great people skills and sales experience. Dedicated to creating personalized customer experiences while offering services. enthusiasm for promoting sustainable and fair-trade services and products. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following guideline. Pursues every opportunity to support team members and proactively address issues. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
Work History
BARISTA
STARBUCKS
01.2018 - Current
- Coffee preparation, stellar customer service, cash register; responsible for ensuring the store is ready and stocked for the following day’s opening shift
- Food handling certified
WEST COAST BETTER HOMES
Assistant Manager
01.2014 - 01.2019
- Started as a sales representative (door to door marketing)
- During first month of employment successfully generated leads that increased the revenue for the company to a record month and continue to increase each month
- After three months was promoted to Assistant Marketing Manager; responsible for 16 employees, sales training and overseeing the marketing production
- Used sales techniques to present and encourage promotional sales
- Delivered outstanding customer service
- Responsible for opening office, conducting vehicle safety checks and maintenance each morning
- Audited hours for payroll,
- Drove 4-8 people daily to area's of city selected to canvas for each of crew member
- Accomplishments
- Prior to my employment, the record high was in the mid 200k's, during my first month of employment I led sales to 375,000 (120,000 being my own total) out of 11 reps. This success increased to 750,000 by month 3.
- Averaged top in sales 4 times a year with my personal highest at an individual month was 575,00, Outselling the entire department multiple which resulted with the Company average not less 7,500,000 annually for my remaining time with the company. The company had reached an annual total of 12 million Dollars. My team brought in 9 million that my team closed. These numbers led the company to an accolade called platinum contractor status with Owens Corning.
- Consistently met or exceeded performance metrics, contributing significantly to the overall success of the sales team and company.
- Analyzed competitor activity closely, identifying areas for improvement and implementing necessary adjustments to maintain competitive advantage.
- Adapted communication style according to each client''s preferences, resulting in stronger rapport-building capabilities.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Education
C.A.D.A.C.C. -
INTERCOAST COLLEGE
01.2010
Skills
- Customer Service
- Expert in Communications ( 5 years of door to sales in the entire Los Angeles county)
- Food and Drink
- Leadership Qualities
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Cash Register Operation
- Time Management
- Adaptable and Flexible
- Problem-Solving
- Reliable and Dependable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Interests And Volunteer Work
Culinary artistic Spent time working to help the under privileged; volunteered for a homeless shelter preparing dinner for 100 people.
Timeline
BARISTA
STARBUCKS
01.2018 - Current
WEST COAST BETTER HOMES
Assistant Manager
01.2014 - 01.2019
C.A.D.A.C.C. -
INTERCOAST COLLEGE