Marcus Gardner
Pensacola,FL
Summary
Dynamic leader with a proven track record at Navy Federal Credit Union, excelling in staff management and training. Enhanced team productivity through effective mentoring and streamlined workflows. Committed to customer service and continuous improvement, fostering a collaborative environment that drives operational success and employee motivation.
Overview
34
34
years of professional experience
Work History
Supervisor of Mail Distribution Operations
Navy Federal Credit Union-Heritage Oaks
07.2018 - Current
- Led team in achieving operational goals, enhancing service delivery and member satisfaction.
- Implemented training programs to develop staff skills and improve performance metrics.
- Streamlined workflows by identifying inefficiencies, resulting in increased productivity across departments.
- Mentored junior staff, fostering a collaborative environment and sharing best practices for success.
- Collaborated with management to establish policies that align with organizational objectives and compliance standards.
- Facilitated regular team meetings to communicate updates, address concerns, and ensure alignment on goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Head Coffee Roaster
De Luna Coffee International
06.2016 - 07.2018
- Led coffee roasting operations, ensuring quality and consistency across multiple batches.
- Developed and implemented roasting profiles to enhance flavor profiles and customer satisfaction.
- Trained and mentored junior roasters in proper techniques and equipment usage.
- Analyzed green coffee beans for quality assurance, maintaining high standards of sourcing.
- Streamlined roasting processes, reducing cycle times while maintaining product integrity.
- Monitored equipment performance, facilitating timely maintenance to minimize downtime.
- Conducted sensory evaluations, providing feedback for continuous improvement in roasting techniques.
- Recorded machine settings and amount of product processed in company database for internal and regulatory recordkeeping requirements.
- Prepared equipment for safe and efficient operation and to achieve desired temperatures.
- Achieved production targets on consistent basis by efficiently loading and loading machinery.
- Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products.
- Inspected equipment before starting each production run and calibrated settings to meet order specifications.
- Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
- Operated ground or roasted coffee controls and equipment.
- Communicated to manufacturing partners and monitored machine performance issues to minimize downtime.
- Boosted overall customer experience through careful attention to packaging aesthetics while maintaining freshness standards.
- Achieved excellent customer satisfaction by ensuring consistent product availability and timely order fulfillment.
- Improved workplace safety by conducting regular equipment inspections, preventative maintenance, and adherence to safety guidelines.
- Reduced waste by implementing effective inventory management practices and tracking green bean usage closely.
Aircraft Maintenance Chief
U.S. Marine Corps
11.1991 - 08.2014
- Led aircraft maintenance operations, ensuring compliance with regulatory standards and safety protocols.
- Developed and implemented maintenance schedules to optimize aircraft readiness and minimize downtime.
- Managed team performance, providing mentorship and training to enhance skills and maintain high-quality standards.
- Oversaw inventory management for parts and supplies, ensuring availability for timely maintenance operations.
- Collaborated with engineering teams to implement modifications and upgrades to aircraft systems for enhanced performance.
- Established key performance indicators to measure efficiency and effectiveness of maintenance processes and team productivity.
- Coordinated cross-functional communication between departments to streamline workflows and improve operational efficiency.
- Optimized spare parts inventory management system, minimizing stock shortages and ensuring availability during critical periods.
- Enhanced safety standards by conducting thorough inspections and adhering to strict regulatory requirements.
- Fostered a culture of accountability among team members by setting clear expectations and providing regular performance feedback.
- Mentored junior team members, providing guidance and support to foster professional growth and development.
- Improved communication between departments by establishing regular meetings and open channels for sharing information regarding aircraft status updates.
- Championed best practices for tool control and calibration procedures, ensuring consistent results across all maintenance activities.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Recorded maintenance actions in aircraft logbooks.
- Assisted with aircraft and equipment transport and movement.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
Education
Manual Arts
Los Angeles, CASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
- Team building
- Self motivation
- Professionalism
Timeline
Supervisor of Mail Distribution Operations
Navy Federal Credit Union-Heritage Oaks
07.2018 - Current
Head Coffee Roaster
De Luna Coffee International
06.2016 - 07.2018
Aircraft Maintenance Chief
U.S. Marine Corps
11.1991 - 08.2014
Manual Arts
Similar Profiles
Heaven RomeroHeaven Romero
Delinquency Control Cnslr II at Navy Federal Credit Union-Heritage OaksDelinquency Control Cnslr II at Navy Federal Credit Union-Heritage Oaks
Dawn GarnerDawn Garner
Learning Solutions Architect at Navy Federal Credit Union-Heritage OaksLearning Solutions Architect at Navy Federal Credit Union-Heritage Oaks
Amber WestAmber West
MSR III Credit Card Servicing at Navy Federal Credit Union-Heritage OaksMSR III Credit Card Servicing at Navy Federal Credit Union-Heritage Oaks
Billy KimeBilly Kime
Senior Chief Petty Officer (Ret) at United States Navy, USNSenior Chief Petty Officer (Ret) at United States Navy, USN
Jonathan BasilioJonathan Basilio
Food Specialist Supervisor at AramarkFood Specialist Supervisor at Aramark