Marcus Gaston
Bladensburg,MD
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Flexible Team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with 2 years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Server
Brandywine Assisted Living
Potomac, MD
10.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
Security Officer
Allied Universal Security Services
Silver Spring, MD
12.2021 - 08.2022
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
Team Member
Six Flags
Bowie, MD
06.2019 - 08.2019
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Coolidge High School
Washington, DC06-2022
Skills
- Food inspection
- Safe Food Handling
- Table Bussing
- Table Setting
- Beverage Preparation
- Guest Engagement
- Effective customer upselling
- Suggestive Selling
- Guest Relations Management
- Exceptional customer service
- Memory retention
- Relationship Management
- Service prioritization
- Sales expertise
- Quality Control
- Performance Improvement
- Access Control
- CCTV Monitoring
- Staff Management
- Document Management
Timeline
Server
Brandywine Assisted Living
10.2022 - Current
Security Officer
Allied Universal Security Services
12.2021 - 08.2022
Team Member
Six Flags
06.2019 - 08.2019
High School Diploma -
Coolidge High School