Marcus Gavaldon

Results-driven Customer Success Leader with a diverse background in managing key client accounts across SaaS, hospitality tech, and marketplace platforms. Demonstrated success in boosting customer retention, revenue growth, and product adoption by implementing strategic account management and customer lifecycle strategies. Skilled in spearheading cross-functional initiatives, overseeing large portfolios, and cultivating high-performing teams to surpass business goals.

Seattle Quake RFC
Rugby Team Player | 2023 -

• Strategic Thinking & Problem-Solving: Applied tactical strategies during matches to ensure effective outcomes, balancing short-term objectives with long-term team development—skills directly applicable to managing client expectations and driving account success.
• Communication & Relationship Building: Cultivated strong relationships with teammates and coaches to ensure consistent operations and performance—translating to strong client management and partnership development in the business environment.
• Resilience & Adaptability: Demonstrated mental toughness and adaptability during high-pressure situations, leading to improved individual and team performance—skills that help maintain composure and focus while managing senior-level accounts.