Marcus Gentry

Service Technician

AmeriGas Propane

08.2015 - Current

Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Evaluated systems according to predetermined checklist and noted issues.
Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
Optimized service delivery times, implementing efficient routing and scheduling strategies.
Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
Tested systems, noting issues and completing preventive maintenance.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Worked with diverse types of weather and ground conditions.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Managed maintenance activities, supervised staff, and inspected equipment.
Spread out articles or materials and examined for holes, tears and other defects.