Marcus Gibson
Decatur,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Environmental Services Housekeeper
Grady Memorial Hospital
ATL, GA
11.2023 - 05.2024
- Mixed water and detergents or acids to prepare cleaning solutions.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Dusted furniture, machines or equipment.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
Environmental Services Housekeeper
Piedmont Henry Hospital
stoc, GA
06.2022 - 07.2023
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Dusted furniture, pictures, window sills and other surfaces.
- Emptied trash receptacles and disposed of waste materials properly.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Kept storage areas organized and free of clutter by disposing of unused items appropriately.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Shift Manager
McDonald’s
Marietta, GA
02.2021 - 04.2022
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Evironmental Services
Piedmont Hospital
Atlanta, GA
03.2021 - 06.2021
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
- Transported trash and hazardous waste to appropriate disposal area.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Responded to emergency cleaning requests to meet client expectations.
- Maintained safety protocols through safe handling of equipment and chemicals.
Crew Trainer
McDonald's
Alpharetta, GA
01.2015 - 06.2021
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Instructed new team members on correct procedures for all areas of operations.
- Lent hands-on training services to maximize employee efficiency.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Documented needs for performance improvement, safety and customer service to optimize operations.
- Explained goals and expectations required of trainees.
Loading Dock
UPS Warehouse
Atlanta, GA
09.2020 - 03.2021
- Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Informed upper management or department heads of items loaded or problems encountered.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Examined freight to determine loading sequences.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Janitorial Worker
Teamwrkx
Atlanta, GA
10.2018 - 04.2020
- Gathered and emptied trash cans and disposed of bags.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Dusted and wiped furniture and fixtures.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Discarded cardboard boxes and trash in compactors and balers.
Crew Team Member
Zaxbys
Atlanta, GA
02.2019 - 02.2020
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served drinks and prepared specialty beverages.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Uber Partner
Myself
Atlanta, GA
05.2018 - 05.2019
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Collected tips from customers through hands-free electronic methods.
- Delivered fresh food to customers across local area.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Maintained vehicle according to company and state safety requirements.
- Planned and executed efficient routes to optimize time and fuel costs.
- Filled customer orders quickly to promote speedy service, helping increase business.
- Delivered customer orders to homes and places of business within established time frames.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Education
High School Diploma -
Independence High School
Alpharetta, GA12.2016
Skills
- Power tool mastery
- Diagnostics expertise
- Mechanical abilities
- Training Method Development
- Leadership Development
- Job Skill Building
- Clear Communication
- Reliable and Responsible
- Motivated Team Player
- Stocking and Replenishing
- Cash Register Operations
- Cleaning and Sanitizing
- Attention to Detail
- Customer Service
- Payment Processing
- Verbal and Written Communication
- Safety Standards and Protocols
- Trash Collection and Removal
- Flexible Schedule
- Surface Sanitizing
- Valid State License
- Positive Team Player
Timeline
Environmental Services Housekeeper
Grady Memorial Hospital
11.2023 - 05.2024
Environmental Services Housekeeper
Piedmont Henry Hospital
06.2022 - 07.2023
Evironmental Services
Piedmont Hospital
03.2021 - 06.2021
Shift Manager
McDonald’s
02.2021 - 04.2022
Loading Dock
UPS Warehouse
09.2020 - 03.2021
Crew Team Member
Zaxbys
02.2019 - 02.2020
Janitorial Worker
Teamwrkx
10.2018 - 04.2020
Uber Partner
Myself
05.2018 - 05.2019
Crew Trainer
McDonald's
01.2015 - 06.2021
High School Diploma -
Independence High School