Marcus Gomez
Vacaville,CA
Summary
Driven Operations professional with a combined 27 years of experience and proven track record of maximizing results within both manufacturing and wholesale distribution environments; A strong team and individual contributor capable of interacting with all organizational levels while participating in many cross-functional teams focusing on quality improvements, process developments and capabilities, cost control initiatives, etc. Passionate and capable leader with a proven track record of developing multiple teams across different functions while focusing on strategic planning to ensure successful projects implementation; Well-versed in employee development and training with an emphasis on process controls, Lean Manufacturing, and Safety principles. Demonstrated capabilities in supporting both long and short cycle time products, as well as mixed-model flow, low, and high volume production lines; Business minded and customer focused performer with high dedication to delivering on operational goals while exceeding customer requirements and supporting employee development and training.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
Ponder Environmental Services
10.2024 - 08.2025
- Direct Responsibility for daily and long-term strategic planning for Benicia and Sacramento locations. Responsible for operational excellence, employee development, business units profitability and growth
- Currently working on developing cross functional programs to position business units for forecasted growth over the next two years
- Responsible for CAPEX project implementation working with sales forecasts and models for future business
- Interface for Customer Service programs driving quality and customer satisfaction through Sales channels
Regional Operations Manager
SCAFCO/CWallA
05.2021 - 10.2024
- Responsible for overseeing all branch operations for California and Nevada regions. Direct oversight for profitability, quality, safety, customer service and employee Development/Engagement.
- Completed numerous financial analyses resulting in new floor layouts to maximize productivity and inventory management practices at all locations.
- Implemented a system of training and development for all Inside Sales teams focusing on creating a Customer-driven culture for internal and external customers.
- Increased internal audit results up to 98% accuracy through the implementation of a new audit tool in point-of-sales program.
- Increased inventory accuracy by achieving a 63% reduction in absolute value results over one year period.
- Streamlined sales processes to increase revenue by 10% focusing on Customer Relations, Pricing strategies, Outside Sales support and Inside Sales development.
Regional Operations Manager
Service Partner Supply
09.2018 - 04.2021
- Responsible for day-to-day operations for all Northern CA locations overseeing distribution and manufacturing operations.
- Direct P&L management and sales ownership for the largest insulation distributor in the nation.
- Responsible for territory strategic growth to increase year-over-year sales, customer base, and employee development while working closely with Corporate teams to ensure new initiatives are implemented within the region.
- Direct oversight over process improvements implementation with an emphasis on customer service and operational excellence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Operations Manager
ACORN Paper
09.2017 - 07.2018
- Responsible for Day-to-Day Warehousing operations with an emphasis on inventory management and cycle count program implementation to support distribution operations for corrugating and packaging company servicing Northern California and Central Valley regions.
- Direct responsibility for implementing Quality programs with an emphasis on Customer Satisfaction through achieving world-class On-time delivery rates, Quality and Order accuracy.
- Direct oversight for developing a safety oriented culture throughout Manufacturing, Warehousing and Fleet operations to accomplish short and long-term strategic goals.
- Responsibility for Receiving, Customer Returns, Order picking, Shipping and Logistics functions with an emphasis on cost controls, P&L management, Employee development, Customer Service oversight and Sales expansion support.
Plant/Operations Manager
American Construction Metals
11.2011 - 09.2017
- Responsible for managing Shipping and Logistics for West Coast Operations for National construction metals manufacturer.
- Direct responsibility for ensuring customer satisfaction through on time order delivery, while ensuring product quality and order integrity, processing customer credits and working as the main point of contact between CA OPS team and Corporate Customer Service.
- Direct responsibility for managing Warehouse operations and its associates while overseeing over $8M worth of inventory.
- Key lead person in managing Safety development, employee labor relations, and special projects implementation and management such as Bar-coding, Lean Manufacturing and Customer Service initiatives.
- Led corporate initiatives such as DSI Barcoding Implementation, Sales Territory Expansion, and Human Resources Management.
- Achieved sales growth year to year through territory expansion by focusing on best manufacturing practices and developing customer-centric culture.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Plant Manager:
- Direct responsibility for developing and managing West Coast operations, as well as strategic long-term growth for a National Construction Metals company.
- Responsible for managing P&L, Sales (inside and outside), Employee Development, Process improvements, Inventory, Safety, Distribution, and Quality initiatives while establishing customer relationships to support sales and customer service channels.
- FY2012-Successfully launched start-up operations for West Coast location with record sales year; Developed market introduction to start new business and increase wallet share in highly competitive markets.
- FY2013- Developed and launched a new Rainware product line, successfully doubling sales and expanding new territories throughout the entire West Coast territory.
- FY2014- Key contributor into helping develop new sales opportunities and establishing new lanes into new sales territories resulting in another sales record year.
Manufacturing Manager
Brooks Automation
01.2005 - 09.2011
- Responsible for a 65-member non-union workforce across two shifts for an ISO9001 certified manufacturing company in the semiconductor, imaging, low-temperature vacuum, and cryogenics industries with $44M annual revenue.
- Managed and developed allocation of resources to ensure product On-Time Delivery (OTD) and quality standards that meet customer requirements through the use of efficiency, OTD and quality metrics tracking product defects, first-pass yield, and operator performance.
- Excellent proven track record achieving turnaround on profit margins for losing product lines, while improving quality from 100K PPM down to 5K PPM and reduction on lead time from 16 weeks down to 4 weeks lead time.
- Reviewed and monitored variable build cost expenses, payroll, quality programs (Statistical Process Control (SPC) training, calibration), overtime goals, and budget targets.
- Successfully developed training programs with an emphasis on Lean Manufacturing techniques to reduce cycle time and cost, as well as transitioning manufacturing operations from a linear to a cell environment supporting world-class manufacturing practices.
- Led Cross-functional Material Review Board (MRB) to address defective material issues, while engaging suppliers regarding quality defects.
- Key member in several cross-functional teams addressing New Product Introduction (NPI), visual work instructions, ISO documentation compliance, customer service and satisfaction, employee safety, labor planning, quality, process engineering, and scheduling.
- Reviewed and approved Engineering Change Orders (ECO) to ensure that production processes and quality requirements were effectively executed through all manufacturing phase-out, introduction, or legacy products.
- Successfully reduced average 8-10 loss work days due to injuries down to 1-2 minor first-aid yearly incidents;
- Responsible for maintaining Illness and Injury Prevention Programs, while supporting environmental compliances through MSDS management, HazMat training, and overseeing daily production needs.
Education
Bachelor's Degree - Business Management
University of Phoenix
San Francisco, CA06.2011
Skills
- Operational Management
- Manufacturing Operations
- Wholesale Distribution Operations
- Lean Management/Lean Processes (SixSigma 5S)
- Quality Assurance
- Statistical Process Control (SPC)
- Process Developments and Capabilities
- Operational Process Improvements
- Internal Audits
- Risk Management
- Safety Coordination & Training
- Safety Training and Injury Prevention
- Safety Management Systems
- Turn Around Management
- Financial/Budgetary Management
- Profit & Loss(P&L)
- Strategic Planning
- Budgeting & Forecasting
- Cost Reduction
- Location/Personnel Management
- Multi-Site Facility Support
- Indirect and Direct Team leadership
- Employee/Team Development & Training
- Production Labor Planning
- Human Resources Management
- Distribution/Warehouse Management
- Warehouse Operations
- Logistics Management
- Inventory Management
- Materials and Inventory Controls
- Strategic Sourcing
- Supplier Development & Management
- Preventative Maintenance (PM)
- Equipment Repair
- Communication Skills
- Bilingual Spanish/English (FLUENT)
- Internal & External Customer Relations
Certification
- DUPONT Safety Program
- OSHA-10 Certified
- ISO Auditor Certified
- Demand Flow Technology (DFT)
- Certified Warehouse Management
- DDI Training: Team Building and Employee Development
- ASQ Associate Member
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Ponder Environmental Services
10.2024 - 08.2025
Regional Operations Manager
SCAFCO/CWallA
05.2021 - 10.2024
Regional Operations Manager
Service Partner Supply
09.2018 - 04.2021
Operations Manager
ACORN Paper
09.2017 - 07.2018
Plant/Operations Manager
American Construction Metals
11.2011 - 09.2017
Manufacturing Manager
Brooks Automation
01.2005 - 09.2011
Bachelor's Degree - Business Management
University of Phoenix