Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
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MARCUS GONZALEZ

Summary

Enthusiastic, high-energy level thrives on working with people while having a unique ability to help others. A quick learner with ability to adapt to new challenges. Has strong work ethic and able to communicate well with a wide range of personalities. Resourceful, skilled in developing rapport with all types of people. Can be counted on to get the job done. Able to maintain focus and remain calm under demanding conditions. An experienced problem-solver who takes pride in achieving best possible results. A self-starter, highly motivated, goal and detail-oriented, creative with ability to present products/ideas persuasively and build rapport. Attentive to the completion of precise tasks and projects. Enjoys taking initiative beyond stated job. Sensitive to needs of others. Efficient, organized, and challenged by new tasks enjoys facilitating others. A cooperative and dependable team player, optimistic and has ability to multitask.

Overview

26
26
years of professional experience
1
1
Certification

Work History

COO

Since 1982 NYC
01.2014 - 02.2023
  • Effectively and accurately prepared, processed, submitted, and managed documentation related to assigned project work
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Oversee that store inventory is regularly inspected in accordance with policy and producer
  • Enforce all policies and procedures to ensure excellent customer service is provided and to maximize the P&L performance of the store
  • Perform and reconcile daily POS activity for various monetary/sales transactions as well as prepared data for exploration, data cube feed with Tableau to managing supply chain to providing customers with optimal service and experience, retailers, and wholesalers
  • Perform various receiving and shipment operational procedures
  • Perform weekly, monthly, quarterly cycle counts to reconcile to store inventory perpetual
  • Perform store audits on a weekly basis to monitor shrinkage levels and cost-effective expenses and to make sure operation processes and controls are met
  • Monitor and process all online fulfillment orders
  • Managed Reverse Logistics Processes- RTV's, Transfers, Obsolete
  • Ensure the store is compliant with all environmental operations requirements and document per company standards
  • Managed the sales floor and provide coaching/ celebration to cast as needed.
  • Interviewed, supervised and motivated 10 staff members to achieve optimal productivity.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

VP/Driver

Mister Softee Inc.
01.2007 - 12.2023
  • Managed employee schedules for week to week while monitoring forecast budget figures versus actual cost controls and minimizing payroll cost cutting matters
  • Reviewed daily sales activities and while monitoring company sales quota with employees to reach company profitability
  • Documenting and escalating issues for a better and smoother operation to all vendors
  • Supervised and trained personnel on supply procedures to guarantee accurate flow of materials.
  • Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.
  • Increased efficiency by developing cost-effective rates and reducing order processing costs.
  • Reaching out to customers and responding to them by phone and emails to resolve any issue or any follow up's due to prior conversations
  • Performed incoming onboarding training function to talent to perform such task as product presentation, up sells, machinery trouble shooting, in house cash calls and pick up and order distribution allocation
  • Maintained all clean and sanitary workstation and shop environment while following all regulations as detailed by the local Department of Health
  • Processed transactions at the Point of Sale (POS) with efficiency, handling all cash transactions with accuracy.

Laborer

Sanitation Department
10.2022 - 02.2023
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Performed minor wall repair, installed drywall and applied wallpaper.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.

Education

High School Diploma -

Westchester Community College, Charles E. Gorton High School
Yonkers, NY

Associate of Business Administration - Accounting And Business Management

Westchester Community College
Valhalla, NY
05.2016

Skills

  • Word, Excel, Access, Outlook, PowerPoint, Publisher, Microsoft Windows 98/XP,
  • Tableau, Data Analytics, SQL, Software Troubleshooting,
  • IBM Rational ClearCase
  • Customer Support, Supply Chain, Analysis Skills, Data Collection, E-commerce, Budgeting, Presentation Skills, Process
  • Improvement, Business Intelligence,
  • Valid Driver's License
  • Complex Problem-Solving
  • Financial Management
  • Account Reconciliation
  • Data Modeling
  • Data Quality Assurance Processes
  • Data Mapping

Accomplishments

  • Data Analysis, IT Support
  • HOBBIES & SPORTS
  • Athlete of the Year in High School

Certification

  • Licensed Real Estate Agent
  • Licensed IT Support Specialist

Languages

Spanish
Native or Bilingual

Timeline

Laborer

Sanitation Department
10.2022 - 02.2023

COO

Since 1982 NYC
01.2014 - 02.2023

VP/Driver

Mister Softee Inc.
01.2007 - 12.2023

High School Diploma -

Westchester Community College, Charles E. Gorton High School

Associate of Business Administration - Accounting And Business Management

Westchester Community College

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