Marcus Goodgaine
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Muddy/Customer Service
Mud Bay
02.2021 - Current
- Find thoughtful and responsible solutions for customers pet problems and routine needs.
- Perform both customer service and high level operational tasks throughout shift.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Online English Teacher
Palfish
12.2019 - 07.2021
- Guide students through the lesson content and ensure a positive learning experience.
- Test and encourage students while staying updated with teacher training and planning.
- Used pre-written curriculum to teach students English via remote video conferencing.
Holiday Park Assistant
Top 10 Holiday Park
10.2017 - 02.2018
- Maintained a neat, clean environment around the holiday park.
- Drove complimentary customer shuttle into Queenstown to pick up/drop off guests.
- Educated visitors on area wildlife and regional history during tours.
Bartender/Barista/Retail Sales
Bellwether
07.2015 - 01.2017
- Quickly and accurately make coffee and alcoholic drink orders.
- Initiate and plan events, creative content, and branding identity for business growth.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Special Orders Coordinator
Vail SSV
08.2014 - 05.2015
- Ensure a positive customer service experience with accuracy and speed.
- Locate items, track shipments, review orders, and execute special orders from stores via email and phone.
- Tracked records, filed documents and maintained communication between clients to manage efficient order delivery.
Project Manager
Lumi Lia
11.2013 - 06.2014
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for project growth.
- Designed custom artwork and stock imagery for use on laser engraving machine.
Education
TEFL English Certification -
International TEFL Academy
08.2018
BA Philosophy/Ethnic Studies -
University of Colorado
12.2011
Ethnic Studies in Study Abroad -
University of Wollongong
07.2011
Skills
- Customer Service
- Detail Oriented
- Professional & Friendly
- Sales Strategy & Marketing
- Customer Connection and Community
- Building Relationships
- Flexible and Adept Learner
- Creative Artist and Designer
Timeline
Muddy/Customer Service
Mud Bay
02.2021 - Current
Online English Teacher
Palfish
12.2019 - 07.2021
Holiday Park Assistant
Top 10 Holiday Park
10.2017 - 02.2018
Bartender/Barista/Retail Sales
Bellwether
07.2015 - 01.2017
Special Orders Coordinator
Vail SSV
08.2014 - 05.2015
Project Manager
Lumi Lia
11.2013 - 06.2014
TEFL English Certification -
International TEFL Academy
BA Philosophy/Ethnic Studies -
University of Colorado
Ethnic Studies in Study Abroad -
University of Wollongong
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