Sonya Fields
Columbus,MS
Summary
Proven Office Manager with a track record of enhancing team productivity and customer satisfaction at Magnolia Family Dentistry. Expert in office management and organizational skills, adept at problem resolution and fostering teamwork. Achieved significant improvements in operational efficiency and employee engagement, demonstrating a commitment to excellence and a results-driven approach. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Magnolia Family Dentistry
12.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Delivered performance reviews, recommending additional training or advancements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Office Manager
Aspen Dental
01.2016 - 06.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
Store Manager
Sprint PCS
03.2009 - 01.2016
- Built a high-performance team culture focused on exceeding sales targets through ongoing coaching and recognition of achievements.
- Developed strong relationships with customers to foster loyalty and drive repeat business.
- Implemented innovative marketing strategies to increase brand awareness and attract new customers.
- Cultivated a positive work environment that encouraged teamwork, collaboration, and continuous improvement.
- Achieved consistent sales growth by staying current on industry trends and competitor offerings.
- Provided exceptional customer service, resolving issues promptly and courteously to maintain client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
East High School
Erie, PA06.2002
Skills
Customer Service
Office Management
Organizational Skills
Problem Resolution
Teamwork and Collaboration
Excellent multi-tasking ability
Customer Relations
Clear oral/written communication
Scheduling and calendar management
Inventory Control
Operations Management
Human Resources
Conflict Management
Performance Improvement
Timeline
Office Manager
Magnolia Family Dentistry
12.2020 - Current
Office Manager
Aspen Dental
01.2016 - 06.2018
Store Manager
Sprint PCS
03.2009 - 01.2016
High School Diploma -
East High School
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