Marcus Grant
Monroe,LA
Summary
Personable and reliable Customer Service Professional with a strong knowledge office administration and common
Human Resource operations. Extensive experience with data entry, account management, and payroll functions.
Advanced multitasker highly skilled in organization, time management, and business confidentiality. Works well
independently and as part of a team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Admissions Representative
McCann School of Business & Technology
10.2022 - 07.2023
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Helped students develop organizational, time management and study skills.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Reviewed admissions applications and evaluated student credentials.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 75%.
Front Office Manager
Universal Tax Service
01.2022 - 05.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Substitute Teacher
Franklin Parish School Board
03.2019 - 03.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Completed documentation of attendance, grades and other required details.
Technical Support Representative
Kelly Services
07.2020 - 09.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched and identified solutions to technical problems.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
Administrative Assistant
Sarah's Tax Service
01.2012 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Franklin Parish High School
Winnsboro, LA05.2011
Skills
- Excellent Interpersonal Skills
- Experience in Sales
- Student Recruiting
- Communication
- Teamwork
- Confidentiality
- Technical Competency
- Onboarding
- Scheduling
- Time Management
- Organization
- Decision Making
Certification
- HR Generalist, HR University, 11/14/2023
Timeline
Admissions Representative
McCann School of Business & Technology
10.2022 - 07.2023
Front Office Manager
Universal Tax Service
01.2022 - 05.2023
Technical Support Representative
Kelly Services
07.2020 - 09.2020
Substitute Teacher
Franklin Parish School Board
03.2019 - 03.2021
Administrative Assistant
Sarah's Tax Service
01.2012 - 05.2020
Franklin Parish High School