Marcus Gray
Los Angeles,CA
Summary
Im a Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties. I genuinely care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
12
12
years of professional experience
Work History
Property Manager
Career Strategies Inc
Los Angeles, CA
05.2021 - Current
- Completed lease applications and verifications, notifying prospects of results.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Facilitated tenant paperwork processing and verification.
- Updated tenant and unit information to keep current in housing database.
- Met with prospective tenants to show property and assess applications or sign leases.
- Worked all different types of properties from affordable housing , senior living, affordable housing also with high risk living residents, student housing, luxury apartments.
Mail Carrier
USPS
Torrance, CA
03.2014 - 01.2017
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Routed all classes of mail in sequence of delivery along established route.
- Handled undeliverable mail in accordance with established procedures.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Obtained receipts for registered and certain insured mail.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Assisted customers in receiving oversized parcels by carrying items inside.
- Cleaned and checked over vehicle after completion of all daily deliveries.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate
Sears
West Hills, CA
03.2017 - 11.2018
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
Travel Sales Agent
Viking Cruises
Woodland Hills, CA
01.2019 - 02.2021
- Resolved customer service issues quickly and effectively to maintain top satisfaction rates.
- Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.
- Organized presentations, meetings and promotional events to secure business from prospective clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Maintained professional, courteous and timely communications with travelers to assist in trip phases.
- Boosted sale of hotel, car and tour packages by over 20%.
Claims Analyst
Recovco Mortgage
Irving, TX
02.2012 - 04.2013
- Followed all company procedures to keep data confidential.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Gathered proper documentation and data to prepare claims for submission.
Education
High School Diploma -
Beverly High School
Beverly Hills, CA06.2009
Some College (No Degree) - criminal law / Theatre
Pasadena City College
Pasadena, CASkills
- Safety-focused
- Decision-making
- Computer skills
- Working collaboratively
- Critical thinking
- Strong organization skills
- Verbal/written communication
- Postal service and product expertise
- Disturbance Handling
- Team collaboration
- Fair Housing Mandates
- Monthly Fee and Payment Collection
- Complaints Investigation
- Financial Reporting
- Skilled Multi-Tasker
- Property Showing
- Relationship Building
Timeline
Property Manager
Career Strategies Inc
05.2021 - Current
Travel Sales Agent
Viking Cruises
01.2019 - 02.2021
Sales Associate
Sears
03.2017 - 11.2018
Mail Carrier
USPS
03.2014 - 01.2017
Claims Analyst
Recovco Mortgage
02.2012 - 04.2013
High School Diploma -
Beverly High School
Some College (No Degree) - criminal law / Theatre
Pasadena City College
Similar Profiles
Mariah Harden-DavisMariah Harden-Davis
Leasing Consultant at Career Strategies IncLeasing Consultant at Career Strategies Inc
Adriana AlvaradoAdriana Alvarado
Leasing Specialist at Career Strategies IncLeasing Specialist at Career Strategies Inc
Mykenzi CalzadillasMykenzi Calzadillas
Leasing Consultant at Career Strategies IncLeasing Consultant at Career Strategies Inc
Terrell PrudenTerrell Pruden
Leasing Consultant at Career Strategies IncLeasing Consultant at Career Strategies Inc
Miranda PostMiranda Post
People Development Manager at Sephora USAPeople Development Manager at Sephora USA