Marcus Green

Register and assign guests to hotel rooms, establish methods of payment and verify credit, make and confirm reservations, compute bills, collect payments, and make change for guests, transmit and receive messages, using telephones or PMS systems. Those systems include: Opera, Fosse, ONQ, and Lightspeed. Respond to guest requests in a timely manner, receive and resolve guest complaints, elevating to supervisor if necessary.

Greet, register, and assign rooms to guests of hotels or motels, Verify customers' credit, and establish how the customer will pay for the accommodation, keep records of room availability and guests' accounts, manually or using computers, Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Register and assign guests to hotel rooms, establish methods of payment and verify credit, make and confirm reservations, compute bills, collect payments, and make change for guests, transmit and receive messages, using telephones or PMS systems. Respond to guest requests in a timely manner, receive and resolve guest complaints, elevating to supervisor if necessary.

Responsible for creating a positive first impression of the community via telephone and in person. Will greet visitors, handle telephone calls, receive and distribute messages, interact with residents to schedule maintenance and other services, handle clerical tasks as assigned and manage the general atmosphere of the front desk area. Answer emergency calls and contact appropriate authorities when necessary.

Greet and register different guests at many hotels around the world, find the best rate for the guest as well. Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances. Participated in training programs focused on developing product knowledge and honing customer service skills for continuous personal growth within the role. Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings. Trained new team members on company policies and reservation procedures, increasing team efficiency.

Greet, register, and assign rooms to guests of hotels or motels, Verify customers' credit, and establish how the customer will pay for the accommodation, Contact housekeeping or maintenance staff when guests report problems, Keep records of room availability and guests' accounts, manually or using computers, Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Providing information and resources by identifying and clarifying residents needs, Monitoring and patrolling hallways during night hours, to assure residents were in a clean and safe environment, a host of clerical duties, and companionship.

The ability to work unsupervised in my clients homes following household duties such as cleaning, meal preparation, running errands, assisting with meds hand over hand, laundry, and a host of other tasks. As DCS I was responsible for helping clients with ADLs, showers, and ambulation.

Providing extend-a-care for elementary aged kids. To help children with educational studies, as well as making the child feel loved and cared for. Mainly working with children ages 6-11 yrs of age. As an After-school counselor I am responsible for making sure children are in a safe and welcomed environment. The YMCA strongly enforces that we practice and work under the YMCA Christian principles, and that we work to build a healthy spirit, mind, and body for all. Responsible for practicing core values caring, faith, honesty, respect, and responsibility

Ensured compliance with company policies and procedures related to document handling and data security. Answering telephones, screening calls, filing documents in appropriate files, preparing deposit logs, scanning bank deposits, preparing contract folders, completing files in a timely manner, and a host of clerical duties.

Providing excellent customer service, greeting all guests with enthusiasm and friendliness, serving meals and beverages in an orderly manner, taking orders, bus tables before and after meals, to guarantee 100% customer satisfaction.