Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Marcus Green

Pasadena

Summary

Dynamic security professional with proven expertise in crisis management and team leadership at St Luke's Healthcare System. Successfully trained and mentored staff, enhancing emergency response protocols. Skilled in de-escalation techniques and relationship building, ensuring a safe environment for patients and staff while maintaining compliance and security standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier Assistant Manager

Wingstop
Houston
04.2025 - 06.2025
  • Assisted in managing daily operations and staff schedules at a busy restaurant.
  • Trained new cashiers on customer service and point-of-sale systems.
  • Monitored inventory levels and coordinated restocking of supplies as needed.
  • Resolved customer complaints effectively to maintain positive dining experiences.
  • Oversaw cash handling procedures to ensure accuracy and security.
  • Collaborated with kitchen staff to streamline order processing during peak hours.

Security Officer

Memorial Hermann
Houston
01.2024 - 03.2025
  • Enforced hospital policies and procedures to maintain a safe environment.
  • Conducted regular patrols to identify potential hazards and security breaches.
  • Responded to emergency alarms and incidents, coordinating with local authorities.
  • Monitored facility to ensure safety and security for patients and staff.
  • Documented incidents and daily activities in security logs for review.
  • Collaborated with healthcare staff to address safety concerns effectively.

Security Officer Supervisor

St Luke's Healthcare System
Pasadena
05.2020 - 10.2023
  • Trained and mentored security staff on protocols and emergency response.
  • Conducted regular patrols to ensure safety and compliance across premises.
  • Coordinated incident reports and investigations for security-related events.
  • Collaborated with law enforcement on safety initiatives and crisis management.
  • Provided direction and guidance to staff in the performance of their duties.
  • Ensured proper implementation of all access control systems including CCTV monitoring equipment.

Education

Some College (No Degree) - Fire Science

Houston Community College
Houston, TX

Skills

  • Team leadership
  • Customer service
  • Crisis management
  • Detail orientation
  • Relationship building and management
  • De-escalation techniques

Certification

  • STOP THE BLEED course certificate
  • CPR Certified
  • Defensive tactics certificate
  • Private Security License Non-Commissioned
  • Private Security Commissioned

Accomplishments

  • Security officer training level two and three

References

References available upon request.

Timeline

Cashier Assistant Manager

Wingstop
04.2025 - 06.2025

Security Officer

Memorial Hermann
01.2024 - 03.2025

Security Officer Supervisor

St Luke's Healthcare System
05.2020 - 10.2023

Some College (No Degree) - Fire Science

Houston Community College

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