Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Hall

Los Angeles,CA

Summary

Highly motivated and skilled in handling multiple tasks, I thrive in high-pressure settings, as demonstrated during my time at {Sunternal} where I notably improved customer satisfaction through expert complaint resolution and strong communication. My capability to work efficiently and consistently, coupled with a proven history of effective team collaboration, makes me a valuable addition to any customer-oriented team.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Sunternal
02.2022 - 08.2022
  • Built relationships with customers to encourage repetitive business.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Great with handling customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Consistently upheld extensive product knowledge, delivering precise information to customers.


Barista

Starbucks
08.2023 - 08.2024
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Educated customers on all offerings the shop has to promote and potentially upsell customers while also enhancing their overall experience
  • Listened carefully to customers requests to ensure customer satisfaction.

Education

Associate of Arts - Business Administration And Management

Pasadena City College
Pasadena, CA
06.2026

Skills

  • Very Consistent
  • Team Player
  • Great Communication
  • On Time
  • Works Quickly Under Pressure
  • Customer Complaint Resolution
  • Problem Solving
  • Great At Multi-Tasking

Timeline

Barista

Starbucks
08.2023 - 08.2024

Customer Service Associate

Sunternal
02.2022 - 08.2022

Associate of Arts - Business Administration And Management

Pasadena City College

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Marcus Hall