Marcus Hammond
Daytona Beach,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Manager
she island LLC
Longwood, FL
10.2022 - Current
- Prepared majority of food orders in fast-paced kitchen environment
- Overseeing employee performance and ensuring adherence to restaurant standards.
- Performed inventory management and order processing efficiently
- Maintained financial records and ensured accuracy
- Provided exceptional customer service, consistently exceeding expectations and ensuring customer satisfaction
Server
Hidden Treasure Bar and Grill
Port Orange, FL
04.2023 - 11.2023
- Ensured all guests were warmly welcomed throughout my tenure
- Promoted a strong sense of teamwork with coworkers to enhance shift efficiency and morale
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Fysh Bar and Grill
Port Orange, FL
09.2022 - 04.2023
- Offered valuable insights and actively participated in troubleshooting, thus shaping the unique identity of the newly opened establishment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
Server
Red Lobster
South Daytona, FL
03.2022 - 09.2022
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
Server
Dustins Bar-B-Q
Port Orange, FL
10.2021 - 03.2022
Education
High School Diploma -
University High School
Orange City, FL06-2019
Some College (No Degree) - Aeronautical Engineering
Community College of The Air Force
Montgomery, ALSkills
- Business Development
- Business Administration
- Policy Implementation
- Workforce Management
- Superb Customer Care
- Strong Situational Awareness
Affiliations
I love to spend my free time playing basketball, going to the gym, and spending time with friends and family
Timeline
Server
Hidden Treasure Bar and Grill
04.2023 - 11.2023
Manager
she island LLC
10.2022 - Current
Server
Fysh Bar and Grill
09.2022 - 04.2023
Server
Red Lobster
03.2022 - 09.2022
Server
Dustins Bar-B-Q
10.2021 - 03.2022
High School Diploma -
University High School
Some College (No Degree) - Aeronautical Engineering
Community College of The Air Force