Marcus Hampton
Wichita,KS
Summary
Experienced Quality Assurance specialist with a strong background in developing an organization's quality strategy, procedures, and processes. Skilled in monitoring quality performance throughout the supply chain and product development life cycle. Successfully manages a quality audit program to identify and resolve non-conformities, while fostering a culture of continuous improvement. Proven expertise in creating effective quality assurance strategies and processes. Recognized for exceptional problem-solving abilities, with a track record of identifying deficiencies and implementing innovative solutions. Extensive experience conducting both process and outbound inspections.
Overview
7
7
years of professional experience
Work History
Quality Specialist
Case New Holland
01.2024 - Current
- Assisted in implementation of an continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Maintained up-to-date knowledge on relevant regulations within an company, ensuring company practices remained compliant at all times.
- Reduced customer complaints by streamlining complaint resolution process and addressing root causes of issues.
- Optimized an calibration program for measuring equipment, reducing downtime due to inaccurate readings or malfunctioning instruments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Recorded and organized test data for report generation and analysis.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Conducted investigations into questionable test results.
- Created testing protocols to be used across product lines.
- Inspected items and compared against standards to meet regulatory requirements.
Quality Specialist Leader
Case New Holland
03.2022 - 01.2024
- Evaluated interactions between associates and customers to assess personnel performance.
- Inspected products and worker progress throughout production.
- Estimated financial requirements of new projects.
- Implemented new quality assurance and customer service standards.
- Reported production malfunctions to managers and production supervisors.
- Recorded, analyzed and distributed statistical information.
- Monitored staff organization and suggested improvements to daily functionality.
- Collected production samples regularly and performed detailed quality inspections.
- Determined quality department standards, practices and procedures.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Established and tracked quality department goals and objectives.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Assembly Line Leader
Case New Holland
11.2020 - 03.2022
- Assembled components with minimal supervision, exceeding expected project milestones.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Completed durable assemblies and subassemblies with hand and power tools.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Assisted quality assurance by inspecting items and removing defective parts.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Sampled and tested final products to check conformance with production tolerances.
- Performed hand-finishing of final products after assembling component parts for items.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Followed outlined specifications to implement assembly plans.
- Identified machinery malfunctions by performing troubleshooting tasks.
- Conducted quality assurance inspections on finished components and identified issues.
- Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
Assembly Line Operator
Case New Holland
07.2017 - 11.2020
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Followed outlined specifications to implement assembly plans.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Completed durable assemblies and subassemblies with hand and power tools.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Assisted quality assurance by inspecting items and removing defective parts.
- Performed hand-finishing of final products after assembling component parts for items.
- Conducted quality assurance inspections on finished components and identified issues.
- Assembled components with minimal supervision, exceeding expected project milestones.
Education
High School Diploma -
Northwest High School
Wichita, KS05.2007
No Degree - Medical Assistant
Wichita Technical Institute
Wichita, KS07.2012
Skills
- Quality control tests
- Customer Satisfaction
- Documentation Control
- Product Inspection
- Fishbone diagrams
- Quality Metrics
- Corrective Actions
- Policy reinforcement
- Employee supervision
- Data Entry
- Critical Thinking
- Interpersonal Communication
- Self-Motivated
- Flexible and Adaptable
- Teamwork and Collaboration
- Excel, Teams, Microsoft PowerPoint, Microsoft office, Microsoft outlook
- Impact drills, torque wrenches, measurement tapes
- Quality improvements
- Team Leadership
- Quality Assurance
- Detail Oriented
Timeline
Quality Specialist
Case New Holland
01.2024 - Current
Quality Specialist Leader
Case New Holland
03.2022 - 01.2024
Assembly Line Leader
Case New Holland
11.2020 - 03.2022
Assembly Line Operator
Case New Holland
07.2017 - 11.2020
High School Diploma -
Northwest High School
No Degree - Medical Assistant
Wichita Technical Institute