MARCUS HANSEN

Responsibilities

• Pinch-hit until onsite managerial duties were transitioned to new hire
• Communications (i.e., voicemails, texts, emails, mail)
• Interfaced with owner, GM, staff and contractors/vendors
• Helped coordinate lease transfers and move-ins
• Resolved tenant issues
• On-call for emergencies

Responsibilities

• In-house expert for PM software
• Enforced lease and collected rent
• Ensured completion of maintenance and grounds care
• Interfaced with public entities, e.g., city officials and law enforcement
• Document creator/editor
• Office duties, e.g., phone calls, emails, scanning, filing
• Greeted guests and conducted tours
• Obtained quotes from various contractors/companies
• Documented/photographed condition of units before move-in and after move-out
• Maintained ledgers, invoices, account balances, cash flow & expenses
• Implemented company P&P and pertinent codes and laws
• Met with GM and owner regularly
• Created and distributed new marketing materials
• Resolved disputes among tenants or employees
• Contributed to design choices of clubhouse renovation and new apartment building

Achievements

• Transitioned company to new PM software (Entrata to Room Choice)
• Successfully managed community during PM's unexpected 6-week absence
• Created numerous professional templates for record-keeping
• Established P&P for Assistance Animal requests
• Supervised up to 21 workers and contractors simultaneously
• Overhauled timecards and payroll spreadsheets, increasing accuracy and accountability
• Streamlined move-in and move-out processes
• Dissected and prioritized all company processes to increase efficiency and longevity
• Contributed research and decision-making for design of clubhouse renovation and new apartment building
• Prepared specifications, solicited bids and approved subcontracts for building services.