Marcus Harden
Harlem,GA
Summary
Logistics professional prepared for role with proven track record in managing inventory and coordinating shipments. Known for reliability and flexibility, consistently supporting team efforts and adapting to changing demands. Skilled in inventory management and shipping coordination, with focus on accuracy and efficiency. Valued for strong communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Receiving Coordinator
Augusta National Golf Club
03.2022 - Current
- Coordinated receipt and inspection of incoming goods to ensure adherence to quality standards.
- Managed inventory levels, optimizing storage capacity and organization for efficient retrieval.
- Implemented tracking systems for deliveries, enhancing accuracy in inventory management processes.
- Trained new team members on best practices for receiving procedures and safety protocols.
- Collaborated with suppliers to resolve discrepancies in shipments, improving vendor relationships.
- Oversaw workflow efficiency, identifying areas for improvement in receiving operations and logistics.
- Maintained a safe and orderly work environment, conducting regular inspections and addressing potential hazards promptly.
- Collaborated with purchasing department to resolve discrepancies in shipments, ensuring prompt resolution and customer satisfaction.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Service Writer
Department of the Army
07.2021 - 03.2022
- Managed service requests and coordinated repair schedules for military vehicles.
- Served as primary point of contact for customer inquiries and service updates.
- Documented service transactions accurately in electronic maintenance tracking systems.
- Collaborated with technicians to ensure timely completion of work orders and repairs.
- Streamlined communication between departments to enhance workflow efficiency.
- Conducted quality checks on completed services to maintain operational standards.
- Implemented process improvements that reduced turnaround time for vehicle servicing tasks.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Orchestrated efficient service schedules to meet need of 30+ customers per day in fast-paced truck center environment.
Supervisor
Ryder Truck Center
01.2016 - 05.2021
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored team members on best practices for equipment maintenance and repair.
- Implemented process improvements that enhanced workflow efficiency across service departments.
- Managed inventory control systems to optimize parts availability and reduce downtime.
- Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
- Coordinated scheduling of service appointments to maximize technician productivity and customer satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
High School Diploma -
New Town High School
4931 New Town Blvd, Owings Mills, MD 2111705.2008
Skills
- Warehouse operations
- Quality inspection
- Work prioritization
- Logistics planning
- Shipping coordination
- Freight management
- Stock control
- Order fulfillment
Timeline
Receiving Coordinator
Augusta National Golf Club
03.2022 - Current
Service Writer
Department of the Army
07.2021 - 03.2022
Supervisor
Ryder Truck Center
01.2016 - 05.2021
High School Diploma -
New Town High School