Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Harper

Hephzibah,GA

Summary

Encouraging manager & analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for 10+years of reliability, effective communication, and delivering high-quality outcomes. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

GameStop
11.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Manager

Regal Cinemas
02.2022 - 11.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly while streamlining store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Shift Lead

Cracker Barrell Old Country Store
04.2019 - 02.2022
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste & increase profitability maintaining a clean and organized work environment, ensuring safety standards were met consistently.

Quality Assurance Specialist

American Remanufacturing Company
01.2020 - 11.2020
  • Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
  • Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects by collaborating with cross-functional teams to develop robust quality assurance strategies for new products.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.

Dishwasher, Kitchen Help

Cracker Barrell Old Country Store
10.2018 - 01.2019
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.

Education

Bachelor of Science - Information Technology

Georgia Military College - Milledgeville
Milledgeville, GA
05.2014

High School Diploma -

Grovetown High School
Grovetown, GA
05.2011

Skills

  • Task Delegation & Employee Scheduling
  • Team motivation & Customer Relations
  • Adaptability, Attention to Detail & Analytical Skills
  • Cash Management, Drawer balancing, POS Systems
  • Team Supervision, Food Assembly & Supply Management
  • Safe Food Handling & Quality Control

Timeline

Assistant Store Manager

GameStop
11.2024 - Current

Assistant Manager

Regal Cinemas
02.2022 - 11.2024

Quality Assurance Specialist

American Remanufacturing Company
01.2020 - 11.2020

Shift Lead

Cracker Barrell Old Country Store
04.2019 - 02.2022

Dishwasher, Kitchen Help

Cracker Barrell Old Country Store
10.2018 - 01.2019

Bachelor of Science - Information Technology

Georgia Military College - Milledgeville

High School Diploma -

Grovetown High School

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