Marcus Hastie
Port Saint Lucie
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Oil Exchange
Port St. Lucie
06.2024 - Current
- Supported inventory management and maintained accurate stock levels.
- Conducted comprehensive training sessions for new employees on company policies.
- Monitored customer interactions to ensure satisfaction and compliance standards.
- Resolved customer inquiries promptly to maintain high service quality.
- Oversaw customer service inquiries and complaints with efficiency and promptness.
- Directed junior staff members in daily task execution, project management, and objective achievement.
Delivery Driver
QB Logistics (Amazon delivery)
Port St. Lucie
04.2022 - 06.2024
- Delivered packages efficiently within designated routes.
- Ensured compliance with safety regulations during operations.
- Loaded and unloaded packages while adhering to weight guidelines.
- Utilized handheld devices for tracking deliveries and obtaining signatures.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Assistant Manager
Take 5 Oil Change
Stuart
01.2020 - 03.2022
- Assisted in managing daily operations and staff scheduling at Oil Exchange.
- Implemented training programs for new employees on company policies.
- Monitored customer interactions to ensure satisfaction and compliance standards.
- Resolved customer inquiries promptly to maintain high service quality.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
Shop Manager
Mr. Oil Xpress Lube
Sebastian
08.2013 - 06.2019
- Managed daily operations to ensure efficient service at the lube shop.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Improved cost control and staff efficiency to maximize profitability.
- Scheduled staff shifts according to business needs.
- Examined supply and raw material levels to determine shortages and make necessary adjustments.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Supervised a team of XX employees, providing training and performance evaluations.
- Led customer service initiatives, resulting in an increase in customer retention.
Education
High School Diploma -
Sebastian River High School
Sebastian, FL06-2008
Skills
- Inventory management
- Customer service
- Staff training
- Conflict resolution
- Team leadership
- Effective communication
- Problem solving
- Quality assurance
- Time management
- Project management
- Operational efficiency
References
References available upon request.
Timeline
Assistant Manager
Oil Exchange
06.2024 - Current
Delivery Driver
QB Logistics (Amazon delivery)
04.2022 - 06.2024
Assistant Manager
Take 5 Oil Change
01.2020 - 03.2022
Shop Manager
Mr. Oil Xpress Lube
08.2013 - 06.2019
High School Diploma -
Sebastian River High School
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