- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
Marcus Heck
Pocatello,ID
Summary
Results-driven service technician with experience diagnosing and repairing equipment issues. Strong problem-solving skills and a commitment to quality ensure optimal performance and customer satisfaction. Ready to leverage expertise to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Operator
Virginia Transformer Corp
Pocatello, ID
06.2025 - Current
- Operated machinery to support production processes efficiently.
- Monitored equipment performance and reported issues to ensure optimal operation.
- Adhered to safety protocols, promoting a safe work environment for team members.
- Assisted in maintaining cleanliness and organization of work areas.
- Collaborated with team members to meet production goals consistently.
- Participated in training sessions to enhance operational knowledge and skills.
- Conducted quality checks on finished products, ensuring compliance with specifications.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Service Technician
Mountain View Equipment
Jerome, ID
05.2023 - 06.2025
- Diagnosed and repaired equipment issues, ensuring optimal performance and reliability.
- Conducted routine maintenance on machinery to enhance operational efficiency.
- Collaborated with team members to troubleshoot complex equipment problems.
- Utilized diagnostic tools and software to identify mechanical failures accurately.
- Maintained accurate records of service activities and repairs for quality assurance purposes.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Operator
Virginia Transformer Corp
Pocatello, ID
12.2019 - 05.2023
- Supported inventory management by tracking materials used during production runs.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Oversaw daily operations to ensure efficiency and compliance with safety standards.
- Implemented process improvements that streamlined workflows and increased productivity.
- Mentored junior staff on best practices, fostering a culture of continuous learning and development.
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Established strong working relationships with colleagues from different departments to facilitate collaboration and information sharing across functional areas.
Education
High School Diploma -
Highland High School
Pocatello, IDSkills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Equipment operation
- Forklift operation
- Tool operation
- Hand and power tools
- Quality assurance
- Deadline adherence
Interests
Timeline
Operator
Virginia Transformer Corp
06.2025 - Current
Service Technician
Mountain View Equipment
05.2023 - 06.2025
Operator
Virginia Transformer Corp
12.2019 - 05.2023
High School Diploma -
Highland High School