Marcus Helms
Network Support Engineer
Shawnee,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Senior Network Support Engineer
Checkpoint Software
Irving, TX
08.2021 - 05.2022
- Installed, maintained and supported network and voice-related hardware, software and communication links for design.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
Technical Support Specialist
NEC Of America
Irving, TX
06.2020 - 08.2021
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Fire Control Technician
US Navy
Norfolk, VA
02.2014 - 02.2020
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
- Completed over 4700 inspections and maintenance actions of electrical and mechanical systems to uphold strict performance standards.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Education
High School Diploma -
Nimitz High School
08.2004 - 06.2010
Skills
Firewall management tools
Strong troubleshooting skills
Remote work support
Networking protocol expertise
Network performance monitoring
Network architecture understanding
Timeline
Senior Network Support Engineer
Checkpoint Software
08.2021 - 05.2022
Technical Support Specialist
NEC Of America
06.2020 - 08.2021
Fire Control Technician
US Navy
02.2014 - 02.2020
High School Diploma -
Nimitz High School
08.2004 - 06.2010