Marcus Hicks
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Technet
Installation Technicians
Mesa, AZ
07.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Uiform Industrial
Machine Operater
Detroit, MI
07.2018 - 01.2021
- Supervised daily operations of uniform department, ensuring compliance with company policies and procedures.
- Trained staff on proper use of uniforms, safety practices, and customer service protocols.
- Performed regular inspections of uniforms to ensure quality standards were met.
- Ensured that all safety regulations were adhered to when handling hazardous materials related to uniform production.
Comcast
Lead Tech Service
Detroit, MI
03.2015 - 06.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Loyola High School
Detroit, MI05-2013
Skills
- Clerical Support
- Organizational Skills
- Data Entry
- Computer Skills
- Analytical Thinking
- Maintenance & Repair
- Critical Thinking
- Troubleshooting
- Customer Service
- Training & Development
- Supervision and leadership
Timeline
Technet
Installation Technicians
07.2023 - Current
Uiform Industrial
Machine Operater
07.2018 - 01.2021
Comcast
Lead Tech Service
03.2015 - 06.2018
High School Diploma -
Loyola High School
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