Marcus Hogan
Riviera Beach,FL
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 10 years.
Overview
15
15
years of professional experience
1
1
Certification
Work History
POS Systems Engineer
I3 Verticals
08.2020 - Current
- Collaborated with executive team to define business requirements and systems goals.
- Checked for accuracy and functionality during implementation of new systems.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Optimized networked software and operating systems by applying updates and patches.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Configured, installed and upgraded SQL databases.
- Created system design models and specifications to support system programmers and development teams.
- Completed software updates and assessed security patches for optimized computer use.
- Delivered helpdesk service and support to customers.
Lead Ink Technician
Sts Inks
08.2018 - 10.2019
- Weighed out materials carefully and followed label requirements for each package.
- Used machinery and hand-filling methods to prepare orders.
- Accurately measured and blended materials according to specifications.
- Unloaded completed mixtures into containers for further processing.
- Monitored production equipment and mixers for efficient and safe operation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
- Tested sample materials to comply with specifications and general safety standards.
- Accurately recorded operational practices and production data.
POS Implementation Specialist
Oracle
12.2017 - 07.2019
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
GIS Field Technician
Apple Maps
01.2016 - 12.2017
- Prepare detailed maps with production and/or competitor information for Commercial and Business Development groups
- VBA scripting for querying
- Ensure piping, meter and valve connectivity is 100% accurate in order to export piping and meters from ArcMap 10.3 to Win \flow for running gathering system pipeline models
- Maintain centralized filing system and computer database (MS Access) for electronic drawings
- Prepare detailed maps (map books, wall maps) of gathering systems data for internal users
- Understand metes and bounds for the mapping of contracts and ROWs
- Understand land grids for different states for the mapping of Contracts and ROWs. (Township, Range, Sections, Lots, Blocks & Abstracts)
IT Technical Support Specialist
Client Care Experts
06.2008 - 01.2016
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Promoted efficiency among departments with prompt resolution of system issues.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
Education
Associate of Arts - Information Technology
Keiser University
West Palm Beach, FL03.2012
Skills
- Software: Windows OS, Mac OSX, IOS, Active Directory, Linux, Jira, MaaS360, MS Office Suite, Micros, NCR Counterpoint, Clover, TSYS, WorldPay, FirstData, Transafe, Connectwise,Logmein, Teamviewer
- Hardware: Server Installations, Network Cabling, Computer Repair, Printer Installations, Server Upgrades, POS System Installations, Payment Terminals, Payment Gateway,Firewalls
- Network: TCP/IP Troubleshooting, Firewall configuration, Linking Access Points, Setting IP Addresses, SMTP, VPN Configuration
Certification
NCR Counterpoint Certified Installer (NCCI)
Timeline
POS Systems Engineer
I3 Verticals
08.2020 - Current
Lead Ink Technician
Sts Inks
08.2018 - 10.2019
POS Implementation Specialist
Oracle
12.2017 - 07.2019
GIS Field Technician
Apple Maps
01.2016 - 12.2017
IT Technical Support Specialist
Client Care Experts
06.2008 - 01.2016
Associate of Arts - Information Technology
Keiser University