Marcus Hopkins
Columbus,OH
Summary
Results-driven with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Client Account Specialist position. Readiness to help the team achieve company goals. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Automotive Enthusiast Advisor 2
Hagerty Ins. Company
11.2020 - Current
- Uphold and Maintain Hagerty Core Values
- Improved underwriting performance by streamlining processes and implementing best practices.
- Achieved individual sales goals and customer service goals.
- Proven ability to learn quickly and adapt to new situations.
- Work well in a team setting, providing support and guidance.
- Work effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Thrived on change and remained highly organized, optimistic and willing to learn new methods.
Signal Support Specialist 25U
Army Reserves
11.2012 - 11.2020
- Performing signal support functions and technical assistance for computer systems, providing technical assistance for local area networks, doing maintenance on equipment, terminal devices, power generators and vehicles
Claims Adjuster
Safeware
07.2019 - 04.2020
- Advising and consulting on claims submitted for appliances
- This would include service orders, parts ordering, troubleshooting, audits of claims, and process improvement within our appliance claims team and call center
- This role requires strong attention to detail, the ability to learn fast, to manage ambiguous requirements and a strong quality and productivity focus
- Assist internal and external customers professionally and in an efficient manner
- Will work directly with their team and additional departments on assigned projects to help improve efficiencies and add value
- Possess strong diagnostic skills, and quality verbal communication abilities.
Education
Security Plus -
New Horizons Computer Learning Center
05.2016
Skills
- Critical Thinking
- Verbal and written communication skills
- Proactive and team player
- Levelheaded
- Effective Multitasking
- Adapt to diverse groups
- Adaptable to Changing Client Needs
Certification
Certified and Licensed US Personal Lines Insurance
references
- Kourtnie Hitchcock, Primerica Financial Advisor, 6147388895
- Richard Frum, 614749355906
- Bethany Heimple, AM of the Service center bheimple@hagerty.com
Timeline
Automotive Enthusiast Advisor 2
Hagerty Ins. Company
11.2020 - Current
Claims Adjuster
Safeware
07.2019 - 04.2020
Signal Support Specialist 25U
Army Reserves
11.2012 - 11.2020
Security Plus -
New Horizons Computer Learning Center
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