Marcus Howard
Kansas City,Missouri
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
GO Car Wash
09.2020 - Current
- Greeted customers and provided friendly customer service
- Operated cash registers to process payments for goods and services
- Balanced cash drawers at the end of each shift
- Meet sale goals each month
- Resolved customer complaints in a professional manner
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans
- Performed daily opening and closing procedures such as counting money in cash drawers
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Maintained current knowledge of store promotions to highlight sales to customers
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer
- Answered customers' questions and provided information on store procedures or policies
- Assisted customers by providing information and resolving complaints
- Built and maintained productive relationships with employees
- Maintained work area and kept cash drawer organized
- Counted and balanced cashier drawers
- Greeted customers promptly and responded to questions
- Answered phone calls to assist customers with questions and orders.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT12.2024
Associate of Arts -
Metropolitan Community College - Kansas City
Kansas City, MO05.2024
Skills
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Positive and professional Customer Service
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Focus
- Cash handling expertise
- Refund handling
City
Missouri
State
MO
Zip
64118
Street
Kansas City
Timeline
Customer Service Cashier
GO Car Wash
09.2020 - Current
Bachelor of Science - Accounting
Western Governors University
Associate of Arts -
Metropolitan Community College - Kansas City