Marcus Howard
Elkridge,MD
Summary
Highly reliable with superior work ethic and excellent service skills. A reputation for being highly responsible, very detailed oriented, and has a strong sense of integrity. Seeking to obtain a position that will offer professional growth and new challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
Main Event Sports Bar & Grill
Columbia, MD
03.2024 - Current
- Resolved customer complaints regarding food quality or service issues.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Performed regular inspections of storage areas, coolers, freezers, ovens.
Security Guard
Blue Line Protection
Baltimore, Maryland
05.2023 - 05.2024
- Monitored closed circuit television systems.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Assisted with searches of personnel, vehicles, packages.
Bouncer
Nottinghams Tavern
Columbia , MD
01.2015 - 03.2023
- Verified IDs for legal age prior to admission into premises.
- Maintained security at club entrances and exits, ensuring that only authorized personnel entered the premises.
- Monitored CCTV systems to oversee venue activity and identify potential issues.
Kitchen Assistant
BJ’s Brewhouse
01.2019 - 10.2021
- Inform supervisors when supplies are getting low or equipment is not working properly
- Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items
- Use manual and/or electric appliances to clean, peel, slice, and trim foods
- Clean work areas, equipment, utensils, dishes, and silverware all too sanitary standards
Ground Service Equipment Operator
BWI Airport
08.2019 - 09.2020
- Operate ground service equipment
- Cleaning & servicing of GSE, ramp, warehouse as directed
- Provide proper marshaling signals for aircraft and ground support equipment
- Other duties as assigned such as loading crew bags and loose cargo in the belly of the plane and tying up cargo pallets
Armed Security Officer
Blueguard Security
Dundalk, Maryland
01.2019 - 06.2020
- Maintained order and safety while providing customer service and information to facility visitors.
- Followed established protocol for responding to alarms or other emergency situations.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
Customer Service Representative
McDonald’s
01.2019 - 08.2019
- Provided excellent customer care and conflict resolution
- Guaranteed quality of service through effective communication with customers
- Properly recorded, handled money, prepared and delivered meal orders
- Able to cope with different people and solving problems
- Adaptable to pressure, responsible, organized and hardworking
Lighting Technician
Edward’s Lighting
05.2015 - 01.2019
- Performed maintenance, repairs and software upgrades on lighting systems
- Programmed and operated computerized television lighting console
- Created lighting designs for special television events
- Programmed automated high-end lighting equipment
Inventory Manager
McDonald’s
07.2014 - 05.2015
- Contacted multiple merchants to obtain necessary inventory and kept concise, accurate records about products
- Maintained high standards of customer service during high volume, fast-paced operations
- Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies
- Resolved employee and consumer complaints quickly and professionally
- Delegated duties to employees in an effective and just manner
Service Technician
Smith Lawn Mow & Snow Removal
07.2013 - 07.2014
- Maintained timely production of services scheduled
- Determined and executed appropriate solutions for tree removal, landscaping, and leaf blowing
- Built and maintained customer base through consistent attention to requests
- Achieved proficient use of lawn care equipment
Education
Architectural and Building Sciences
Morgan State University
Baltimore, MD06.2016
High School Diploma -
Howard High School
Columbia06-2014
Skills
- Ability to comprehend training modules
- Attention to technical details
- Follow implicit safety instructions
- Physical ability to perform assigned job duties
- Ability to lift 50lbs or more
- Physically able to climb 90ft poles
- Operate heavy equipment
- Ability to meet OSHA weight restrictions
- Bilingual (Spanish)
References
- Diane Adams, Adams7459@gmail.com, 443-326-1236
- Stanley Thorne, Thornese@yahoo.com, 703-309-9097
- Tammy Mckenzie, colormeredd@yahoo.com, 301-379-7355
Languages
Spanish
Professional
Certification
- Handgun permit in the state of Maryland.
Timeline
Kitchen Supervisor
Main Event Sports Bar & Grill
03.2024 - Current
Security Guard
Blue Line Protection
05.2023 - 05.2024
Ground Service Equipment Operator
BWI Airport
08.2019 - 09.2020
Armed Security Officer
Blueguard Security
01.2019 - 06.2020
Kitchen Assistant
BJ’s Brewhouse
01.2019 - 10.2021
Customer Service Representative
McDonald’s
01.2019 - 08.2019
Lighting Technician
Edward’s Lighting
05.2015 - 01.2019
Bouncer
Nottinghams Tavern
01.2015 - 03.2023
Inventory Manager
McDonald’s
07.2014 - 05.2015
Service Technician
Smith Lawn Mow & Snow Removal
07.2013 - 07.2014
Architectural and Building Sciences
Morgan State University
High School Diploma -
Howard High School