Driven professional with a proven track record at HEB, adept in customer relations and cross-functional team development. Excelled in staff training and performance tracking, enhancing sales and operational efficiency. Skilled in technical troubleshooting and problem-solving, achieving significant improvements in customer satisfaction and workplace productivity.
• Provide strong customer service and interpersonal skills
• Use suggestive selling techniques to meet customer service needs and build department sales
• Work across multiple departments in packaging, stocking, rotation, production, and sanitation
• Perform stocking and replenishment, product returns
• Provide service support, receiving and inventory accuracy
• Maintain vast knowledge of product, policies, SOP's, and applicable laws
• Operate gas and electric powered pallet jacks to receive product from trucks and onto grocery risers/ transport product across store.
• Provide customer service by recommending internal logistics throughout the workplace to customers as needed
• Train other employees in individual aspects of the total workplace to become a more balanced and well-rounded employer
• Manage and delegate specific schedules to the checkout department of H-E-B
• Processed monthly reports and submitted for review + addressed areas of necessary improvement
• Consistently providing flexible coverage throughout all departments as needed throughout shifts
• Processed special order requests based upon demand or customers' needs
• Compare and contrast current and previous fiscal years growth and sales to help further the corporation
• Presented proper preparation and presentation of food products Logistically maneuvered throughout a high stress environment
• Accumulated a knowledge base of product and pushed sales for specific promotional items
• Provided positive and proactive communication throughout customer and employee relationships, and maintained
• Consistently up to date with new and improved culinary and food handling guidelines to ensure proper hygiene and protocol.
• Instilled efficiency in programs such as Microsoft programs and Adobe Creative Cloud Suite
• Accumulated knowledge of Associated Press Style and used daily for various projects and entries
• Created daily content for social media platforms such as Facebook, Instagram, and Twitter
• Designed web pages using Adobe Dreamweaver and Canva for clients and revised templates based upon cliental requests
• Completed videography projects to help advertise specific promotions to appeal to clientele's basis