Marcus Jackson
Houston,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Licensed Barber
Self employed
Houston, TX
10.2015 - Current
- Maintained cleanliness of the shop by sweeping floors and cleaning tools and equipment.
- Performed product demonstrations to clients in order to increase sales.
- Provided professional barbering services, such as haircuts, shaves, and trims to customers.
- Greeted customers upon their arrival at the shop, answered questions, and provided advice on styling options.
Licensed Personal Trainer
Self employed
Houston, TX
02.2002 - 03.2024
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Created nutritional plans that support overall health goals of clients.
- Demonstrated various exercises with the use of free weights and machines.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Assisted clients in setting realistic short-term and long-term goals.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Maintained records of client's performance data such as weight loss, muscle gain.
Operations Manager
Hampton Inn Suites
Webster, TX
09.2008 - 08.2013
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained a secure environment for the protection of guests' property and assets.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Assessed checklist on daily basis and planned shift accordingly.
- Coordinated with guest services and concierge team to meet guest needs.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Documented wake-up requests and set up automatic calls in system.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed and implemented operational procedures to ensure quality standards are met.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Assistant General Manager
Homewood suites by Hilton clear lake
Clear Lake, TX
10.2013 - 10.2015
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Created promotional campaigns to increase store traffic and generate revenue.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Evaluated current processes within the store environment to identify areas of improvement.
- Collaborated with other departments within the organization to coordinate projects.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Met business targets with streamlined operations strategies.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Certified Lithographic Printer - Lithographic Printing
Gary Job Corps
San Marcos Tx01-1997
Some College (No Degree) - General Studies
South Houston High School
South Houston, TX06-1995
Skills
- Customer service excellence
- Mentoring and training
- Quick Learner
- Team Collaboration
- Business Networking
- Appointment Scheduling
- Excellent communication skills
- Computer literate
- Business Management
- OSHA Compliance
- Forklift Operation
- Warehouse support
- Basic math aptitude
- Communication and presentation
- Certified forklift operator
- OSHA training
- OSHA Workplace Safety
- Staff Management
- Customer Service-Oriented
- Business ethics
- Physically fit and agile
- General laborer
- Materials Handling
- Punctual and Reliable
- Warehouse best practices
Timeline
Licensed Barber
Self employed
10.2015 - Current
Assistant General Manager
Homewood suites by Hilton clear lake
10.2013 - 10.2015
Operations Manager
Hampton Inn Suites
09.2008 - 08.2013
Licensed Personal Trainer
Self employed
02.2002 - 03.2024
Certified Lithographic Printer - Lithographic Printing
Gary Job Corps
Some College (No Degree) - General Studies
South Houston High School