Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Johnson

Burlington,IA

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

9
9
years of professional experience

Work History

Team Lead

Walmart
Burlington, IA
06.2018 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Identified opportunities for process improvements, implementing changes when required.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.

Shift Leader

McDonald's
Burlington, Iowa
01.2015 - 07.2017
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Helped employees accomplish tasks during peak periods.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Provided coaching and guidance to team members when necessary to improve performance.

Education

High School Diploma -

West Burlington High School
West Burlington, IA
05-2015

Some College (No Degree) - Business Administration And Management

Kirkwood Community College
Cedar Rapids, IA

Skills

  • Production Reporting
  • Operations Support
  • Production Scheduling
  • Equipment Troubleshooting
  • Customer Service Management
  • Employee Attendance Monitoring
  • Staff Training and Development
  • Goal Setting and Tracking
  • Rules Enforcement
  • Policy and Procedure Enforcement
  • Inventory Counts
  • Positive Attitude
  • Safety Processes and Procedures
  • Team Leadership

Timeline

Team Lead

Walmart
06.2018 - Current

Shift Leader

McDonald's
01.2015 - 07.2017

High School Diploma -

West Burlington High School

Some College (No Degree) - Business Administration And Management

Kirkwood Community College

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Marcus Johnson