MARCUS JOHNSON

Completed a job simulation with Mastercard's Security Awareness Team, serving as an analyst.
Identified and reported security threats such as phishing, contributing to enhanced cyber defense strategies.
Analyzed organizational vulnerabilities and recommended targeted security training for at-risk teams.
Implemented tailored training courses and procedures to bolster cybersecurity awareness and resilience.
Engaged in a simulation focusing on Datacom's cybersecurity protocols and client protection strategies.
Investigated a cyber attack, leading to the production of a comprehensive report detailing findings and key recommendations.
Played a pivotal role in enhancing a client's cybersecurity posture by providing actionable insights.
Conducted thorough risk assessments to identify potential vulnerabilities and mitigate risks effectively.

• Responsible for overseeing daily postal operations, managing a team of 60+ postal workers
• Ensuring efficient mail and package distribution and adhering to USPS regulations
• Coordinate logistics, track performance, and implement process improvements to enhance the organization's mail and package delivery services
• Additionally, USPS managers handle administrative tasks, maintain budgets, and contribute to maintaining a high level of customer satisfaction
• Proficiently resolve customer issues through diverse channels including in-person interactions, email correspondence, and phone calls, ensuring timely and effective resolution
• Employ investigative techniques to delve into root causes of customer concerns, demonstrating strong analytical skills and attention to detail
• Apply critical thinking and problem-solving abilities to devise innovative solutions, enhancing customer satisfaction and fostering positive relationships.