Marcus Johnson
Converse,TX
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs. A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
14
14
years of professional experience
Work History
Water Meter Technician
Olameter
02.2024 - 08.2024
- Contributed to team productivity by providing training and support to new technicians on equipment usage, safety protocols, and company policies.
- Streamlined scheduling processes by effectively prioritizing work orders based on urgency levels and geographic proximity.
- Enhanced water meter reading accuracy by conducting routine maintenance and repairs on residential and commercial meters.
- Reduced billing errors through meticulous tracking, recording, and reporting of water usage data to utility companies.
Electrical Installation Technician
Phantom Screens
12.2016 - 08.2024
- Assisted design teams in selecting appropriate screens based on project requirements to achieve desired visual outcomes.
- Maximized productivity by efficiently organizing tasks according to priority levels while meeting high-quality standards.
- Enhanced screen quality by consistently conducting thorough inspections and identifying defects.
- Successfully met tight deadlines without compromising quality through effective time management and prioritization skills.
- Maintained a high level of professionalism throughout all interactions with clients, colleagues, and supervisors, fostering a positive work environment and successful project outcomes.
- Optimized energy efficiency for clients by recommending appropriate solutions based on their specific needs.
- Streamlined communication between departments by acting as a liaison between engineers, designers, and production staff.
- Collaborated with production team to troubleshoot issues, resolve problems, and ensure optimal functionality of screens.
Driver Technician
LSO
07.2020 - 01.2024
- Maintained a clean driving record, adhering to all traffic laws and regulations.
- Supported team members during peak periods or absences by assuming additional responsibilities as needed.
- Reduced fuel consumption with careful route planning and efficient driving techniques.
- Checked orders and routes before setting off on deliveries.
- Utilized GPS systems effectively for accurate navigation in unfamiliar areas.
- Provided exceptional customer service through timely deliveries and professional communication.
Service Coordinator
Enduraplas
11.2017 - 06.2020
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Biomedical Equipment Technician
Biomedical Enterprise
01.2011 - 11.2016
- Enhanced equipment performance by conducting thorough preventive maintenance on biomedical devices.
- Performed preventive maintenance for medical equipment.
- Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
- Streamlined inventory management, maintaining accurate records of all medical equipment repairs and replacements.
Education
GED -
T. W. Josey High School
Augusta,GA05.2007
Skills
- Pressure testing
- Valve maintenance
- Safety Procedures
- Utility Locating
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Team Leadership
- Complaint Handling
- Customer Focus
Timeline
Water Meter Technician
Olameter
02.2024 - 08.2024
Driver Technician
LSO
07.2020 - 01.2024
Service Coordinator
Enduraplas
11.2017 - 06.2020
Electrical Installation Technician
Phantom Screens
12.2016 - 08.2024
Biomedical Equipment Technician
Biomedical Enterprise
01.2011 - 11.2016
GED -
T. W. Josey High School
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