Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Johnson

Atlanta,GA

Summary

Dynamic Senior Production Manager with a proven track record at KeHE Distributors LLC, excelling in inventory control and logistics coordination. Achieved significant efficiency improvements while fostering team leadership and conflict resolution. Expert in production management and strategic planning, driving operational excellence and enhancing customer satisfaction through effective resource management.

Overview

15
15
years of professional experience

Work History

Senior Production Manager

KeHE Distributors LLC
Atlanta, GA
11.2024 - Current
  • Aided raw material planning and escalated supplier issues, preventing shortages.
  • Improved efficiency by minimizing downtime.
  • Oversaw production budget and approved expenditures to direct spending.
  • Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
  • Supported audit reviews and initiated corrective actions.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Resolved conflicts among members of the production team in a timely manner.
  • Managed the daily activities of distribution staff, providing guidance and support when needed.
  • Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency.
  • Resolved customer complaints related to product quality or delivery times.
  • Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Supervised the loading and unloading of trucks according to established safety guidelines.
  • Monitored inventory control to align ordering processes with demand plans.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

E Commerce Senior Operation Manager

Kroger Fulfilment
Dallas, TX
12.2021 - 10.2024
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Directed recruitment, hiring, and training of new staff members.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
  • Prepared shipping documents such as bill of lading, invoices and packing slips.
  • Tracked performance metrics such as on-time delivery rate, lead time, cost per unit shipped, identifying areas for improvement where necessary.
  • Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
  • Monitored warehouse operations, ensuring that all safety protocols were adhered to.
  • Implemented quality control measures throughout the warehouse operation.
  • Established or monitored specific supply chain-based performance measurement systems.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Developed and implemented plans for storage and distribution activities emphasizing technological solutions for sustainability, including investments in eco-friendly containers, dynamic distribution networks and warehouse renovations.

Operations Manager

Lowes Distribution Center
Mount Vernon, TX
07.2019 - 11.2021
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Built strong operational teams to meet process and production demands.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Delegated work to staff, setting priorities and goals.
  • Tracked and replenished inventory to maintain par levels.

Shipping and Receiving Manager

Steel Dynamics
Columbus , MS
08.2010 - 07.2019
  • Identified opportunities to reduce cost and improve productivity.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
  • Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
  • Maintained detailed records of shipments including weight, cost, method of shipment.
  • Performed regular audits on inventory levels to ensure accuracy of records.
  • Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
  • Loaded or unloaded deliveries and shipments, taking care to avoid damage and safety risks.
  • Loaded and unloaded material from trucks with the use of an overhead crane.
  • Maintained records of all crane operations including daily inspections, maintenance, repairs and safety checks.
  • Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Trained new employees on proper use of equipment, safety procedures, and job functions.
  • Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
  • Oversaw production budget and approved expenditures to direct spending.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.

Education

Bachelor of Science - Business Management

Columbia Southern University
Orange Beach, AL
10-2021

Associate of Science - Marketing

East Mississippi Community College
Scooba, MS
05-2004

Skills

  • Production management
  • Inventory control
  • Logistics coordination
  • Process optimization
  • Conflict resolution
  • Team leadership
  • Decision-making
  • Resource management
  • Distribution coordination
  • Problem-solving abilities
  • Production line management
  • Quality inspection
  • Organizational skills
  • Strategic planning
  • Production forecasting
  • Data-driven
  • Team building
  • Forklift operation
  • Logistics
  • Lean manufacturing

Timeline

Senior Production Manager

KeHE Distributors LLC
11.2024 - Current

E Commerce Senior Operation Manager

Kroger Fulfilment
12.2021 - 10.2024

Operations Manager

Lowes Distribution Center
07.2019 - 11.2021

Shipping and Receiving Manager

Steel Dynamics
08.2010 - 07.2019

Bachelor of Science - Business Management

Columbia Southern University

Associate of Science - Marketing

East Mississippi Community College

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Marcus Johnson