Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marcus Johnson-Dillon

Haltom City,TX

Summary

Experienced Lab Technician skilled in sample collection, classification, and analysis. Proficient in a wide range of techniques and equipment. Committed to delivering exceptional and dependable work. Holds internal and external audit experience. PCQI certified.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Central Lab Technician/Quality Manager

Frito-Lay
Dallas, TX
10.2022 - Current
  • Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
  • Prepared samples for analysis by weighing, filtering, or diluting them as needed.
  • Performed regular inspections on all equipment to ensure proper functioning.
  • Implemented preventive measures against contamination of samples during testing procedures.
  • Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.
  • Conducted training sessions for employees on quality assurance processes, techniques and tools.
  • Performed internal audits of production processes to identify areas of improvement and non-conformities.
  • Provided technical guidance on quality control activities to support efficient operations.
  • Investigated customer complaints regarding product quality issues and developed strategies for resolution.
  • Represented the company in external audits, demonstrating the effectiveness of the quality management system.
  • Managed internal audit program, identifying non-conformances and leading corrective action plans.
  • Implemented quality control measures to uphold company standards.

Environmental Health and Safety Specialist

Amazon
Fort Worth, Texas
11.2018 - 10.2022
  • Responded promptly when notified of unsafe conditions or behaviors at worksites.
  • Conducted safety inspections to identify potential risks or non-compliance with regulations.
  • Provided training for employees on safe work practices, hazardous materials handling, and emergency response protocols.
  • Monitored compliance of workers with applicable laws and regulations related to health and safety.
  • Investigated accidents and incidents occurring in the workplace and prepared detailed reports outlining root causes, corrective actions taken.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
  • Wrote technical reports, data entry and queries into various safety and health databases.
  • Conducted regular audits of facility operations to assess adherence to established safety protocols.
  • Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.

Shift Manager

Freebirds World Burrito
Hurst, TX
05.2014 - 11.2018
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Reviewed financial statements to meet targets during shift.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Identified needs of customers promptly and efficiently.

Assistant Store Manager

Dollar General
Bedford, TX
08.2011 - 05.2014
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

El Camino Fundamental High School
Sacramento, CA
06-2010

Skills

  • Test Results Documentation
  • Inventory Oversight
  • Instrument Calibration
  • Issue Troubleshooting
  • Sample handling
  • Data Analysis
  • Quality Management
  • Analytical Thinking
  • File and RecordKeeping
  • Document Control
  • Corrective Actions
  • Team Training
  • Problem-solving abilities

Certification

  • New quality manager training certification completion
  • PCQI certified
  • ReCon certification of completion
  • AIB in compliance audit

Languages

English
Professional

Timeline

Central Lab Technician/Quality Manager

Frito-Lay
10.2022 - Current

Environmental Health and Safety Specialist

Amazon
11.2018 - 10.2022

Shift Manager

Freebirds World Burrito
05.2014 - 11.2018

Assistant Store Manager

Dollar General
08.2011 - 05.2014

High School Diploma -

El Camino Fundamental High School

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Marcus Johnson-Dillon