Marcus Jones

Cook

Popeyes® Louisana Kitchen

California, MD

03.2017 - Current

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Interacted with guests to obtain feedback on product quality and service levels.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Transitioned between breakfast and lunch service.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Prepared food items in compliance with recipes and portioning control guidelines.
Tasted, smelled and pierced food with fork to verify sufficient cooking.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Communicated closely with servers to fully understand special orders for customers.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Seasoned and cooked food according to recipes or personal judgment and experience.