Marcus Jones
Phoenix,AZ
Summary
Professional courier with focus on timely, secure deliveries and customer satisfaction. Expertise in managing routes and ensuring packages are delivered accurately and on time. Strong team player, adaptable to changing schedules, and committed to achieving results. Reliable in handling packages with care and precision.
Warehouse professional prepared for high standards and impactful results. Background includes efficient inventory management and safe forklift operation. Known for strong team collaboration and adaptability. Skilled in material handling and maintaining safety standards.
Overview
11
11
years of professional experience
Work History
Courier
Fedex Express
02.2021 - Current
- Coordinated timely deliveries across designated routes, ensuring customer satisfaction and adherence to schedules.
- Utilized GPS and routing software to optimize delivery paths, reducing travel time and increasing efficiency.
- Managed inventory of parcels, verifying contents for accuracy before dispatch to minimize errors.
- Trained new couriers on best practices for safety, efficiency, and customer service protocols.
Forklift Operator
SanMar Corp.
05.2019 - 08.2020
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
- Operated equipment while observing standard safety procedures.
- Transported inventory items to appropriate locations.
- Changed out forklift batteries and connected batteries to battery charger.
- Worked in team environment to maintain high levels of productivity.
- Removed plastic and straps from pallets to facilitate unloading.
- Located proper slots on storage racks and set pallets in place with forklift.
- Cleaned warehouse areas to maintain safety and efficiency.
Delivery Driver
Henning Logistics Inc
12.2019 - 05.2020
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
Inventory Associate
Carvana LLC, Tolleson
09.2018 - 04.2019
- Created reports detailing all aspects of inventory, including costs, deliveries and usage.
- Maintained inventory count, tracked usage and documented variances.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Placed orders for new supplies based on established needs and special circumstances.
Delivery Driver
Biltmore Trucking Inc
10.2017 - 08.2018
- Delivering packages at a efficient time frame to customers homes.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Completed on-time deliveries by choosing best and most efficient routes.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Warehouse Associate
Gap Inc.
09.2014 - 08.2017
- Good Communication Skills
- Basic Computer Skills
- Safe and efficient operation of a machine
- Followed company procedures
- Fast Learner to maintain the work environment in a neat and orderly condition
- Picked orders from inventory locations.
Education
Diploma -
Agua Fria High School
Avondale, AZ4 2014
Skills
- Good Communication Skills
- Basic Computer Skills
- Inventory
- Neat
- Fast Learner
- Punctuality
- GPS technology
- Load organization
Timeline
Courier
Fedex Express
02.2021 - Current
Delivery Driver
Henning Logistics Inc
12.2019 - 05.2020
Forklift Operator
SanMar Corp.
05.2019 - 08.2020
Inventory Associate
Carvana LLC, Tolleson
09.2018 - 04.2019
Delivery Driver
Biltmore Trucking Inc
10.2017 - 08.2018
Warehouse Associate
Gap Inc.
09.2014 - 08.2017
Diploma -
Agua Fria High School