Marcus Jose
SACRAMENTO
Summary
Dynamic leader with a proven track record in sales negotiation and relationship management at Paramount Equity Mortgage Partners. Successfully spearheaded a dog training venture, achieving exceptional client satisfaction through innovative strategies. Expertise in business operations and team leadership has consistently driven revenue growth while surpassing sales targets. Committed to fostering client trust and service excellence in all professional endeavors.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/Operator
Self-employeed
Sacramento
10.2018 - Current
- Founded and managed a successful dog training business, providing personalized training programs for dogs and their owners, focusing on obedience, behavioral issues, and socialization.
- Developed and implemented a range of training services, including private lessons, group classes, and specialty programs (e.g., puppy training, aggression management, online training).
- Built a strong client base through exceptional service, client referrals, and local market efforts.
- Created and maintained business operations, including scheduling, billing, marketing, and client communications, ensuring smooth daily operations.
- Handled all customer service inquiries, resolving issues promptly, and maintaining a high level of client satisfaction, which contributed to a strong reputation and positive online reviews.
- Created marketing strategies to drive revenue and increase brand visibility.
Mortgage Loan Officer
Paramount equity mortgage Partners
Sacramento
06.2015 - 10.2019
- Assisted clients in identifying suitable mortgage products, providing expert guidance through the loan application, approval, and closing process.
- Managed a portfolio of clients, building relationships, and offering personalized loan solutions to meet their financial needs and goals.
- Evaluated credit histories, income, and financial records to determine loan eligibility, ensuring full compliance with lending regulations and policies.
- Collaborated with real estate agents to underwrite and ensure a smooth and efficient loan processing experience.
- Conducted detailed financial consultations, educating clients on loan options, rates, and terms, leading to a high client satisfaction and retention rate.
- Facilitated pre-qualification and pre-approval processes, enabling clients to make informed decisions, and strengthening their trust in the loan process.
- Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
- Approved or denied loan applications and explained reasoning behind decisions.
Sales Manager
24 Hour Fitness
Sacramento
03.2013 - 05.2015
- Led a team of 3-6 sales associates to consistently meet and exceed membership sales goals, drive revenue growth, and increase client retention.
- Developed and implemented strategic sales initiatives, contributing to monthly and yearly growth in membership and customer engagement.
- Trained and mentored new staff, ensuring top-tier customer service standards, and product knowledge to enhance the member experience.
- Analyzed market trends, competitor activities, and customer feedback to adapt sales strategies, and identify new opportunities for growth.
- Managed daily operations of the sales floor, creating a positive, high-energy environment to promote fitness and memberships.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
Some College (No Degree) - Kinesiology
Sacramento City College
Sacramento, CASkills
- Sales negotiation
- Relationship management
- Business operations management
- Client relationship management
- Sales strategy development
- Complaint resolution
- Team building and leadership
- Time management
Affiliations
- I have been a CrossFit trainer at CrossFit 916 for the past three years.
- I lead a class of 5 to 15 people from Monday through Friday to achieve their fitness goals.
- Coach son and daughters fag football and soccar teams.
- walk client / friend dogs daily.
Certification
- Cross-Fit Level 1 Coach
- United States Weight LIfting Coach level 1
References
References available upon request.
Timeline
Owner/Operator
Self-employeed
10.2018 - Current
Mortgage Loan Officer
Paramount equity mortgage Partners
06.2015 - 10.2019
Sales Manager
24 Hour Fitness
03.2013 - 05.2015
Some College (No Degree) - Kinesiology
Sacramento City College