Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus King

Pelzer,SC

Summary

Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Medical Billing and Coding Specialist with [Number] years providing administrative and patient support in hospital and medical office settings. Advanced knowledge of private insurance processes and codes. Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.

Overview

8
8
years of professional experience

Work History

Coder

Forever Kings LLC
09.2020 - Current
  • Improved code quality by implementing rigorous testing procedures and debugging strategies.
  • Enhanced software performance through efficient algorithm design and optimization techniques.
  • Streamlined codebase maintenance with thorough documentation, commenting, and version control practices.
  • Collaborated with cross-functional teams to develop innovative software solutions for various projects.
  • Reduced system downtime by proactively monitoring performance metrics and addressing issues in a timely manner.
  • Supported end-users through effective troubleshooting and problem resolution, ensuring optimal user experience.

Computer Engineer Specialist

Forever Kings LLC
09.2020 - Current
  • Improved software efficiency by identifying and resolving complex coding issues.
  • Developed user-friendly applications for enhanced customer satisfaction and usability.
  • Optimized system performance with thorough testing and debugging procedures.
  • Designed innovative solutions, resulting in increased productivity and system stability.
  • Collaborated with cross-functional teams to ensure seamless integration of new technologies.
  • Streamlined code maintenance processes, reducing time spent on updates and bug fixes.
  • Contributed to successful project completion by providing technical expertise and guidance.
  • Delivered high-quality documentation, facilitating clear communication between developers and stakeholders.
  • Provided timely support to clients, resolving critical issues and ensuring optimal performance.
  • Led training sessions for junior engineers, fostering a collaborative learning environment.
  • Enhanced security measures through the implementation of advanced encryption algorithms.
  • Managed project timelines effectively, ensuring timely delivery of milestones without compromising quality standards.

Forklift Operator

Work Smart Staffing
01.2016 - 12.2022
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Data Entry Administrator

Debt Collections
01.2018 - 06.2019
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
  • Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
  • Supported management in decision-making by providing accurate, timely, and relevant data reports.
  • Assisted in implementing new software systems, increasing overall efficiency and ease of use for the entire team.
  • Expedited invoice processing times by accurately entering financial data into accounting systems.
  • Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
  • Trained new employees on proper methods for entering, organizing, and maintaining company database records.
  • Identified opportunities for process improvement within the department, resulting in more efficient workflows and increased overall productivity.
  • Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
  • Optimized existing spreadsheets for better tracking and analysis of entered data.
  • Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.

Customer Service Representative

TD Bank
03.2016 - 08.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Science - Computer Engineering

Clemson University
Clemson, SC
05.2026

Skills

  • Embedded Systems
  • Responsive Design
  • Front-End Development
  • Performance Analysis
  • Algorithm Development
  • System Administration
  • API Integration
  • Machine Learning
  • Mobile App Development
  • Object-Oriented Programming

Timeline

Coder

Forever Kings LLC
09.2020 - Current

Computer Engineer Specialist

Forever Kings LLC
09.2020 - Current

Data Entry Administrator

Debt Collections
01.2018 - 06.2019

Customer Service Representative

TD Bank
03.2016 - 08.2018

Forklift Operator

Work Smart Staffing
01.2016 - 12.2022

Associate of Science - Computer Engineering

Clemson University
Marcus King