Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Marcus Knight

Fort Madison,IA

Summary

Professional/Entrepreneurial minded individual who is goal oriented, with a wide variety of knowledge and skills, looking to implement such attributes to help business's, individuals, and consumers reach their principal endeavor(s).

Overview

10
10
years of professional experience

Work History

Route Driver

ZipZone Logistics
11.2024 - Current
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Minimized mechanical issues by adhering to vehicle maintenance schedule.
  • Maintained detailed logs of deliveries, vehicle maintenance, and fuel consumption, contributing to accurate record-keeping.
  • Carried out regular vehicle maintenance to ensure reliability and reduce breakdowns.
  • Reduced vehicle maintenance costs through regular inspections, preventative measures, and efficient driving techniques.
  • Demonstrated flexibility in adapting to unforeseen changes or challenges on route, maintaining a positive and professional attitude.
  • Promoted a clean driving record with adherence to traffic laws and safe driving practices at all times.
  • Contributed to a decrease in delivery errors by double-checking orders before departure.
  • Assisted in warehouse operations, loading and unloading trucks to ensure accurate inventory management.
  • Delivered to 100+ stops daily.
  • Demonstrated excellent communication skills when interacting with customers, resolving issues professionally and quickly.
  • Built a top 10% driver score out of all company drivers.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Lead Installer

Thrasher Foundation Repair
04.2024 - Current
  • Installed water trough systems in basements and garages to reduce water leaking in residential homes and commercial buildings.
  • Dug, installed, and plumbed sump pump systems in and out of residential and commercial buildings.
  • Removed and replaced landscaping.
  • Loaded all necessary product and installed per the System Design Specialists blueprint
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
  • Conducted reconnaissance missions to gather vital intelligence for strategic planning purposes.
  • Assisted upper management in strategic planning, goal setting, and progress tracking initiatives.
  • Assisted in warehouse operations when needed, contributing to overall team success and productivity.
  • Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
  • Hitched and loaded trailers with large construction machinery.
  • Pulled loaded trailer over 5000+ miles with a Ford F300 Flatbed, Ford F550 Box Truck and Ford F600 Box Truck.
  • Operated large construction machinery with no damages or incidents caused.
  • Located and moved stock of products to pallets or crates to prepare for shipment and storage using forklift and pallet jacks.
  • Proven ability to learn quickly and adapt to new situations as I was promoted within 3 months.
  • Enhanced durability of structures with expert waterproofing techniques, including cement rendering for exterior walls.
  • Demonstrated attention to detail with precise application of waterproofing materials to prevent leaks.
  • Preserved the structural integrity of concrete by applying appropriate sealing or waterproofing treatments after curing.
  • Improved project efficiency by effectively managing and supervising civil construction tasks.
  • Planned, designed, and scheduled phases for large projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
  • Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
  • Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.
  • Participated in demolition projects, effectively clearing spaces for new construction development efforts.
  • Operated hand and power tools and heavy machinery safely.
  • Maintained proper use of power tools, regularly inspecting equipment for wear or damage to prevent accidents or delays.
  • Adhered to and kept team in line with established safety regulations and protocols when working on ladders and operating power tools, providing important protection for personnel and customers.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Credit Manager

Rent-A-Center
11.2021 - 10.2023
  • Managed 650+ customer credit accounts.
  • Versatile in handling customers, with a range of emotions.
  • Store budgeting on deferred payments and account extensions
  • Debt to Income Calculating
  • Underwriting
  • Used accounting software to reconcile accounts, track income and generate invoices.
  • Utilized accounting software to reconcile accounts, track income and generate invoices.
  • Responded to inbound inquiries regarding accounts and payments.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed tracking process of customer debits/credits on account to support business objectives and projected volumes.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Produced detailed and relevant reports for use in making business decisions.
  • Supervised daily operations and account debits to maximize revenue, customer satisfaction and productivity.
  • Analyzed applicants' financial status and credit evaluations to determine loan feasibility.
  • Leveraged computerized accounting software to create and maintain accurate customer account records.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Implemented inventory transfers from one store to another.
  • Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
  • Produced detailed and relevant reports for use in making business decisions.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Implemented rental asset processes and cleanliness standards.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Employee Payroll
  • Maintained records related to sales, returns and inventory availability.
  • Documented Customer account updates.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Prepared large cash deposits with zero discrepancies.
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
  • Tracked stock using company inventory management software.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Scheduled customer deliveries.
  • Planned delivery routes and most efficient methods of distribution.
  • Established rapport with customers using active listening and interpersonal skills.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Product Technician/Delivery Driver

Arona Home Essentials
02.2021 - 10.2022
  • Disassembled, repaired and reassembled equipment in good working order.
  • Educated customers on use, care and adjustments of appliances.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Delivered furniture to over 400+ customers.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Kept detailed mileage and fuel reports.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Arranged items at destination according to customer requests and instructions.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Maintained inventory of repair supplies.
  • Successfully moved and installed furniture and appliances into customers home without accidents or damages done.
  • Conducted thorough vehicle inspections before each shift, identifying potential issues early to minimize downtime or delays.
  • Complied with company safety standards, DOT regulations and company delivery policies.

Digital Marketing Project Management

Self Employed Services
03.2020 - 07.2020
  • Devised strategies and roadmaps to support product vision and value to business.
  • Managed an emailing list of over 250,000+ subscribers
  • Manage Email Marketing material
  • Masterminded highly successful digital strategies for various platforms to attract customer engagement.
  • Applied latest emerging technology, software and project application trends to update and maintain site applicability.
  • Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
  • Developed functional digital design concepts across various platforms to strengthen company brand and identity.
  • Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
  • Oversaw Internet project planning and assessment, including scheduling, statistics generation and security.
  • Implemented Google-based and other campaigns with slant toward SEO.
  • Analyzed website traffic and developed content to meet needs and interests of website visitors.
  • Organized shoots from planning, scheduling, and styling to post-production.
  • Fabricated camera mounts and cases to capture images and protect equipment.
  • Selected and set up appropriate props, backdrops and lighting.
  • Edited, toned, captioned and uploaded photographs for news publications.
  • Planned and prepared for all on-location and studio shoots.
  • Photographed high-quality images for both print and internet distribution.
  • Played key role in facilitating projects and contributing to every stage of film and video production.
  • Participated in creative meetings to assist in developing ideas and defining project deadlines.
  • Edited content in real time at events to deliver high-quality media content within short timeframes.
  • Demonstrated ability to understand director's artistic vision and maintain alignment with vision throughout editing process.
  • Developed brand content by pitching ideas, developing concepts, producing online content and contributing to commercial spots.
  • Developed and maintained list of available products online.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Tracked key metrics and developed spreadsheets and data models.

Home Inspector/Independent Contractor

Gingy Services
11.2019 - 05.2020
  • Inspected over 100+ homes via photo and video retrieval for banks and other lenders.
  • Planned and prepared for all on-location shoots.
  • Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
  • Noted violations and issued documentation and notices.
  • Submitted reports detailing findings and actions taken.
  • Gathered data and photographic evidence of alleged issues.
  • Photographed homes to determine occupancy.
  • Spoke to neighbors of assigned homes and home owners to determine occupancy status.

Club Manager

Anytime Fitness
01.2020 - 04.2020
  • Designed specific workout systems for individual clients based on performance ability.
  • Trained clients during strength training, cardiovascular exercise and stretching.
  • Increased membership enrollment by 20+. within 1 month by using innovative sales and promotional techniques.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Developed organization systems for personal fitness plans, records and contracts.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Installer

Re-bath
06.2018 - 06.2019
  • Assisted in installation of over 20+ full bathroom remodels.
  • Installed complete systems at new residential and business construction sites
  • Laid out materials and system components in organized manner
  • Used hand tools to change worn cutting tools
  • Used power tools to cut and shape wood, vinyl, and tile
  • Accurately measure surfaces
  • Performed basic machine set up
  • Maintained tools and equipment in good working order
  • Followed standards and procedures to maintain safe work environment
  • Prepared and cleaned construction sites by removing debris
  • Cut, place, and grout tile
  • Apply silicone and adhesive to vinyl, wood, sheet rock and stone
  • Completed tear-down of existing structures and prepared for new construction
  • Loaded and unloaded building materials used for construction
  • Removed damaged tile, brick and mortar
  • Provided outstanding customer service
  • Install shower plumbing
  • Cut copper and PVC piping
  • Set and installed cabinets and light fixtures
  • Calculated materials and time needed for each job

Technician

Aqua Spas
08.2017 - 04.2018
  • Troubleshooted and diagnosed problems with mechanical, electrical, and plumbing systems and equipment on over 100+ spa units.
  • Inspected systems in use to detect problems, complete maintenance and recommend solutions.
  • Used power and hand tools to complete repairs in safe and accurate manners.
  • Installed replacement parts and components as well as entire systems.
  • Balanced spa chemicals to maintain clean and safe water use in tubs and spas.
  • Applied caulk, sealants and other agents to installed surfaces.
  • Provided accurate measurements and estimates for all projects.
  • Provided outstanding customer service.

Mover/Driver/Lead

Alpine Moving Company
10.2015 - 03.2017
  • Managed efficient transportation of materials each day.
  • Drove and operated 26 Foot box truck without any wrecks or collisions.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Delivered goods and products to customer on time and in excellent condition.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 300+ lbs.
  • Lead crew team to safely pack, transfer and unload homeowner items within 12 hours daily.
  • Completed over 200 jobs from start to finish, including loading boxes and large items, unloading trucks and cleaning job sites.
  • Arranged items at destination according to customer requests and instructions.
  • Billed customers.
  • Morning pre-call to customers to inform them of delivery time of arrival.
  • Surrounded items in cling film, padded blankets and tape to protect.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Disconnected, moved, and re-plumbed appliances.
  • Inspected items for damage and reported issues to supervisor for resolution.

Detailer

Enterprise Rent-A-Car
10.2014 - 03.2015
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices on over 100+ vehicles.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Completed vehicle inspections prior to service and after completion to assess damage.
  • Shined vehicle windows and windshields to remove water spots.
  • Washed cars and trucks daily.
  • Kept lists of cars being rented out daily and ones being returned.
  • Kept lists of clean vehicles ready for use.
  • Managed multiple tasks in high-volume environment.

Education

Digital Marketing - Marketing

Full Sail University
Winter Park, FL
2021

High School Diploma - undefined

Holy Trinity Catholic High School
Fort Madison, IA
2013

Skills

  • Team Leadership
  • Mentorship and Coaching
  • Project Planning and Scheduling
  • Customer Relationship Management
  • Conflict Resolution
  • Multi-Project Management
  • Goal Setting and Tracking
  • Safety Compliance and Enforcement
  • Budgeting and Financial Oversight
  • Inventory and Stock Management
  • Efficient Route Optimization
  • Vehicle Inspection
  • Customer Follow-up
  • Delivery Management
  • Professional Communication
  • Fleet and Cargo Safety
  • DOT and Regulatory Compliance
  • Customer Service Excellence
  • Conflict Mediation with Clients
  • Warehouse Operations
  • Box Truck Operation
  • Trailer Pulling
  • Hauling Logistics and Dispatch Coordination
  • Heavy Lifting and Loading Skills
  • Data and Metrics Analysis
  • Cash Management
  • Customer Rapport Building
  • Problem-Solving Under Pressure
  • Power and Hand Tool Operation
  • Construction Supervision
  • Home Waterproofing Techniques
  • Sump Pump System Installation
  • Landscaping Replacement
  • Quality Control and Error Reduction
  • Financial Reporting
  • Customer Dispute Resolution
  • Digital Marketing Strategy
  • Spa and Equipment Repair
  • GPS and Route Navigation
  • Maintenance and Inspection Protocols
  • Backhoe Operator
  • Skidsteer Operator

Accomplishments

  • Achieved funding status with an International Prop Firm.
  • Utilized retention strategies to retain over 100+ lease holders.
  • Implemented Email Marketing strategies to build a list of subscribers over 290,000.
  • Achieved DOT Medical Card - Expires April 2026.
  • Promoted multiple times within a 3 month period of beginning employment with 3 different companies.

Additional Information

Honors & Awards

  • -Iowa State Athletics Bernie Saggau Sportmanship Award

Timeline

Route Driver

ZipZone Logistics
11.2024 - Current

Lead Installer

Thrasher Foundation Repair
04.2024 - Current

Credit Manager

Rent-A-Center
11.2021 - 10.2023

Product Technician/Delivery Driver

Arona Home Essentials
02.2021 - 10.2022

Digital Marketing Project Management

Self Employed Services
03.2020 - 07.2020

Club Manager

Anytime Fitness
01.2020 - 04.2020

Home Inspector/Independent Contractor

Gingy Services
11.2019 - 05.2020

Installer

Re-bath
06.2018 - 06.2019

Technician

Aqua Spas
08.2017 - 04.2018

Mover/Driver/Lead

Alpine Moving Company
10.2015 - 03.2017

Detailer

Enterprise Rent-A-Car
10.2014 - 03.2015

High School Diploma - undefined

Holy Trinity Catholic High School

Digital Marketing - Marketing

Full Sail University

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Marcus Knight