Marcus K. Scott
FORNEY
Summary
Enthusiastic and performance-driven IT Professional with 10+ years of experience providing professional technical support to clients and maintaining hardware and software. Outstanding communicator and active listener offering technological expertise and strong determination to deliver my work to the highest standard. Worked on the constant improvement of customer service and satisfaction
Overview
19
19
years of professional experience
8043
8043
years of post-secondary education
Work History
Data Center Technician III
IBM
08.2017 - 01.2026
- Protect important information by performing backup on all critical systems.
- Collaborate with a team of software and networking engineers to ensure the security and efficiency of data center server/network.
- Oversee the management and maintenance of client/employee database.
- Carry out system administration tasks such as software installation/updates, security patches, and hardware maintenance.
- Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues.
- Assist senior level engineers in designing/modifying network systems and application infrastructure.
- Develop standards and procedures for carrying out systems and network operations.
- Perform basic repair of damaged or faulty equipment and devices.
- Maintain records of all system administration operations and present reports to superiors.
- Oversee the running of data cables during the installation of new equipment.
- Ensure work operations comply with all local, state, and federal regulations on information/data management.
- Conduct preventative maintenance on data center equipment to ensure efficient operations.
- Set up access controls to protect company systems and network.
Operations Manager
FedEx Ground
08.2016 - 08.2017
- Management responsibilities include hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
- Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub.
- Responsible for assigning and managing employees to ensure the efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers.
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results.
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
- Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
- Investigates, resolves and/or escalates customer service issues, as appropriate.
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety.
Lead Sorter/Package Handler trainer
FedEx Ground
02.2008 - 07.2016
- Lead Sorter of a team of 10.
- W.A.L.P.H. (Work Area Lead Package Handler).
- Sort packages according to zip codes in a timely manner so operations meets its goal.
- Unload packages onto a conveyor belt.
- Make sure all trailers are assigned to the proper doors so packages can be transferred to their respective owners.
- Safety Team Member for 8 years.
- Maintains receiving, warehousing, and shipping operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Inspects loading operations to ensure compliance with shipping specifications, and seals loaded boxcars and truck doors.
- Supervises and coordinates activities of workers engaged in verifying and keeping records on incoming and outgoing shipments.
Environment Health and Safety Specialist
Word of Deliverance Hospice
05.2011 - 01.2016
- Conducted biological, chemical and fire safety compliance inspections.
- Kept appropriate records, and wrote reports of findings.
- Maintain safety and environmental files, permit books and reference material.
- Monitored and evaluated the workplace to ensure compliance with OSHA and related regulations.
- Worked with research labs personnel and safety staff to document program problems and assisted with corrective actions.
- Reviewed applications for the use of hazardous materials or performance of potentially dangerous research procedures.
- Provided information to safety committees, and maintained records of committee actions.
- Collected and properly stored hazardous wastes from buildings and research facilities.
- Kept inventories of hazardous chemicals, maintained storages facilities and ensured timely disposal of material.
- Maintained a chemical inventory program and provided researchers with information regarding hazards, proper handling, and exposure prevention.
IT Helpdesk
University of Mississippi Medical Center
05.2009 - 01.2010
- Handle the phones and emails of approximately 9,000 staff members inside UMC and those who work outside.
- UMC troubleshooting their issues.
- Instruct customers of computer problems and provided solutions.
- Provided IT assistance for Citrix.
- Work with Epic system and the application within.
- Log ticket using LANDesk.
- Work as a Contractor for TEK Systems.
- Bomgar remote access to solve user issues.
- Epic My Chart training, which deals with patients accessing online medical records.
- Business Writing and Grammar Skills Classes.
- Windows 7, Vista and XP.
- Microsoft Office Suite 2010.
- Secure Doc online password recovery.
- Password recovery training.
- Laptop password encryption.
- Work with BCA (Business Continuity Web Access) computers during network outage.
- Remote desktop troubleshooting.
- Cisco VPN access and troubleshooting.
- Active Directory.
- Group Policies.
Network Engineering Intern
Virginia College
12.2006 - 12.2008
- Installed and upgraded hardware and software.
- Diagnostic testing and troubleshooting.
- Peer-to-peer networking- Windows 95/98, NT, 2000 and XP.
- Configure workstations to connect to both wired and wireless network.
- Secured PC's on a network using various software and encryption techniques.
- Configure routers and switches including IGRP, access list IPX, ISDN and Frame Relay.
Education
Master of Science (M.S.) - Computer Information Systems
Jackson State University
Bachelor - Science and Technology; Industrial Technology
Jackson State University
Associate of Applied Science - Network Engineering
Virginia College-Jackson
course work - Computer Information Systems
Delta State University
Skills
- AutoCAD
- Operations Management
- Data Center
- LANDesk
- Linux
- CentOS
- Project management
- Programming languages
- Networking
- Technical support
- Troubleshooting
- Excellent communication
- Collaboration
- Time management
- Creativity
- Leadership
- Critical thinking
- Problem-solving
- Adaptability
- Flexibility
- IT infrastructure management
- Operating systems
- Cloud computing
- Server management
- Cultural sensitivity
- Relationship-building
- Conflict resolution
- Active listening
- Verbal communication
- Innovation
- Customer service
- Analytical thinking
- Technical support
- Automation
- Project assessment
Timeline
Data Center Technician III
IBM
08.2017 - 01.2026
Operations Manager
FedEx Ground
08.2016 - 08.2017
Environment Health and Safety Specialist
Word of Deliverance Hospice
05.2011 - 01.2016
IT Helpdesk
University of Mississippi Medical Center
05.2009 - 01.2010
Lead Sorter/Package Handler trainer
FedEx Ground
02.2008 - 07.2016
Network Engineering Intern
Virginia College
12.2006 - 12.2008
Master of Science (M.S.) - Computer Information Systems
Jackson State University
Bachelor - Science and Technology; Industrial Technology
Jackson State University
Associate of Applied Science - Network Engineering
Virginia College-Jackson
course work - Computer Information Systems
Delta State University