Marcus Kue
Appleton
Summary
Customer service representative with a strong history of resolving complaints and managing client relationships. Skilled in improving customer satisfaction through effective communication and streamlined processes. Demonstrated ability to enhance service delivery and foster positive customer interactions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Web Chat
4imprint
Oshkosh
01.2022 - Current
- Resolved customer complaints efficiently through effective communication and problem-solving techniques.
- Assisted customers with product inquiries, order placements, and returns following company policies.
- Maintained accurate records of customer interactions within the CRM system to support future references.
- Educated customers on product features and promotional offers to enhance sales opportunities.
- Conducted follow-up calls to ensure customer satisfaction and foster long-term relationships.
- Handled high-volume calls while maintaining professionalism and courtesy in all interactions.
- Identified upselling opportunities based on customer needs, contributing to increased sales.
- Streamlined customer service processes by implementing innovative methods and suggesting improvements.
Recruiter
Rennes Group
Peshtigo
01.2016 - 01.2022
- Sourced candidates through job boards and social media platforms to expand talent pool.
- Facilitated in-depth interviews to evaluate candidate qualifications and cultural fit.
- Collaborated with hiring managers to define staffing needs and create job descriptions.
- Managed applicant tracking system to enhance recruitment efficiency and communication.
- Organized recruitment events and career fairs to attract diverse candidates.
- Developed partnerships with external agencies for specialized hiring initiatives.
- Implemented onboarding procedures for new hires to ensure seamless transitions.
- Provided mentorship and training to junior recruiters on effective talent acquisition strategies.
HR Recruiter
Trillaint Food & Nutrition
Appleton
01.2015 - 12.2015
- Conducted full-cycle recruitment for diverse positions in food and nutrition sector.
- Developed tailored job descriptions to attract qualified candidates.
- Collaborated with hiring managers to align on staffing requirements and candidate profiles.
- Utilized applicant tracking systems for efficient resume screening and candidate management.
- Coordinated interview scheduling and maintained candidate communications throughout hiring phases.
- Engaged in sourcing strategies via social media and professional networks.
- Performed reference checks on final candidates prior to extending employment offers.
- Facilitated onboarding processes for new hires, ensuring seamless transitions into roles.
Education
High School Diploma -
Lincoln High School
Manitowoc, WI06-2012
Skills
- Customer relationship management
- Order processing
- Product knowledge
- Complaint resolution
- Customer support strategies
- Team collaboration
- Sales conversion techniques
- Process improvement
- Effective communication
- Problem solving
- Active listening
- Adaptability
- Time management
- Multi-task management
- Data collection
- Task prioritization
- Report generation
- Candidate sourcing
- Interview facilitation
- Applicant tracking
- Onboarding processes
- Staffing collaboration
- Diversity hiring initiatives
- Talent acquisition techniques
- Recruitment strategy development
- Work authorizations
- ADP Workforce Now
- Applicant vetting
- Training and mentoring
Timeline
Customer Service Representative Web Chat
4imprint
01.2022 - Current
Recruiter
Rennes Group
01.2016 - 01.2022
HR Recruiter
Trillaint Food & Nutrition
01.2015 - 12.2015
High School Diploma -
Lincoln High School