Marcus Lawson
Apopka
Summary
Motivated and detail-oriented customer service professional with experience in high-volume call handling, administrative support, resident engagement, and classroom assistance. Strong communicator skilled in coordinating schedules, resolving customer concerns, supporting youth programs, and maintaining efficient operations across departments. Known for reliability, adaptability, and a strong work ethic, with growing interest and skills in technology and IT support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Renewal by Andersen
07.2025 - Current
- 1. Handling Incoming Calls
- 2. Making Outbound Calls with Updates to Customers
- 3. Manage scheduling installations and other tasks
- 4. Communicating Between Departments to ensure job efficiency
Activities Coordinator
Wendover Management, LLC
09.2024 - 07.2025
- 1. Planned Activities For Residents
- 2. Communicated with residents while working at the front desk, kept up with their needs
- 3. Managed an after school program where kids would to various activities
- 4. Answered Phone Calls and provided customer service
- 5. Helped Residents with work orders
Teacher's Assistant
New Visions Charter High School for the Humanities
10.2023 - 06.2024
- I aided my teacher with both paperwork and classroom assistance when needed. I took over the class when the teacher was absent.
Education
High school diploma -
New Visions Humanities 2
Bronx, NY06.2024
Associate of Arts -
Valencia College
Orlando, FL06-2026
Skills
- Customer Service & Communication: Customer support, phone etiquette, conflict resolution, client services, guest relations
Administrative & Office Skills: Filing, scheduling, Microsoft Office, Google Workspace, clerical support, cash handling, data entry, calendar management
Technical & Computer Skills: SAP / SAP S/4HANA, equipment troubleshooting, IT basics, hardware knowledge, Windows/Mac OS, Google Drive, Canva
Classroom & Youth Support: Classroom management, tutoring, youth mentoring, teaching assistance, childcare
Business & Sales: B2B sales, outside sales, negotiation, retail math, contracts, order entry
Other Strengths: Time management, teamwork, attention to detail, project coordination, organization
Certification
CPR Certification
Languages
English
Timeline
Customer Service Representative
Renewal by Andersen
07.2025 - Current
Activities Coordinator
Wendover Management, LLC
09.2024 - 07.2025
Teacher's Assistant
New Visions Charter High School for the Humanities
10.2023 - 06.2024
High school diploma -
New Visions Humanities 2
Associate of Arts -
Valencia College