Marcus Leonce
Brandon,FL
Summary
Professional and compassionate Family Model Provider with 10 years of experience providing counseling services to individuals with disabilities and their families. Motivated to empower clients through development of healthy communication skills and coping strategies to become active members of their community.
Overview
32
32
years of professional experience
Work History
Family Based Provider
Compassionate Care
07.2015 - 12.2022
- Rendered mental health and counseling services to male and female clients in home settings, focusing on development of healthy relationships.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards for over 50 individuals.
- Collaborated with other mental health professionals to create comprehensive treatment plans.
Residential Director
New Horizons Corporation
01.2015 - 07.2015
- Staffing 19 Residential Homes
- Supervising and Training 5 House Managers, 14 Companions & 4 Program Coordinators
- Supervisor of Program Services
- Implementing TIMAS
- Creating Monthly Service Reviews from daily documentation
- Supervising implementation of Individual Support Plans, Occupational Therapy, Physical Therapy, Nutritional and Behavior Support Plans.
- Level of Need justifications for persons supported
- Facilitated Circle of Support meetings
- Payroll
- Implemented Person Centered Training
- Advocated for Persons Supported
- Conducted Self Assessments per TENNCARE in accordance with TN regulations
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents
- Coordinated activities and events to create safe, positive and inclusive environment
- Provided crisis management and intervention during emergency situations
- Collaborated with residential team to maximize effective and efficient operations
- Developed, implemented and monitored residential policies and procedures
- Helped develop and implement programs to foster community growth and development
- Solved grievances and complaints by collaborating with residents
- Enforced policies and safety standards through building and room rounds
- Provided swift and knowledgeable emergency support in line with campus crisis protocols
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement
- Participated in community events and met with local leaders to develop recreational activities for residents
- Provided leadership, guidance and support to staff members
- Participated in community events to promote services and engage with public
- Developed and implemented training programs for staff
- Researched best practices and developed strategies to improve program outcomes
TIMAS Project Manager
New Horizons Corporation
11.2013 - 07.2015
- Duties Included but not limited to:
- Implemented TIMAS (Information & Management Analysis System)
- Incorporate all documentation, Human Resources and Upper Management infrastructures onto one operating system.
- Created training documents for over 100 employees.
- Trained new and present employees on documentation
- Worked with Human Resources training new personnel for all agency departments of service to include Residential, Family Based, Facility Based, Supported Employment, Nursing, Incident Management and Payroll.
- Monitored project performance to identify areas of improvement and make adjustments
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Provided detailed project status updates to stakeholders and executive management
- Achieved project deadlines by coordinating with contractors to manage performance
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Developed and initiated projects, managed costs, and monitored performance
- Monitored project progress, identified risks and took corrective action as needed
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Analyzed project performance data to identify areas of improvement
- Facilitated workshops to collect project requirements and user feedback
Program Coordinator
New Horizons Corporation
04.2011 - 01.2015
- Duties Included but not limited to:
- Implementation of ISP’s, OT, PT, Nutritional Services and Behavior Support Plans
- Implemented Person Centered Training for Persons Supported
- Carried a Caseload of 64
- Facilitated Circle of Support meetings
- Provided Level of Need Justification Letters to the State of TN
- Attended annual Individual Support meetings for persons supported
Direct Support Staff
New Horizons Corporation
01.2011 - 04.2011
- Duties Included but not limited to:
- Supervision of 8 persons supported in their work environment
- Provided work for persons supported by setting up work production lines.
- Documented daily documentation of all occurrences during shift work.
- Payroll sheets
- Provided personal care as needed
- Assisted persons supported during all meals and snacks
- Provided emotional support to Persons Supported
- Advocated for Persons Supported
- Developed rapport to create safe and trusting environment for care
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness
- Assisted disabled clients to support independence and well-being
- Administered medication as directed by physician
- Led patient or group recreational activities for enhanced patient outcomes
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
51B10 (Carpentry Masonry Specialist)
United States Army
03.1991 - 06.1995
- Mixed mortar to lay bricks, stones and concrete sidewalks.
- Used rakes and shovels to spread, level and smooth concrete.
- Removed excess mortar and finished joints for uniform surface.
- Operated drills, paving breakers, and powered abrasive saws to cut or demolish bricks and concrete.
- Applied sealants or other protective coatings to waterproof or restore concrete surfaces.
- Operated equipment such as forklifts to move bricks and supplies.
- Used straightedges and jointers to mold expansion joints and edges.
- Installed anchor bolts, steel plates and door sills in freshly poured concrete to provide decorative finish.
- Repaired and replaced damaged bricks, blocks and pavers.
- Assembled and installed furniture and cabinetry
Education
Basic Studies -
Belvedere Elementary
Omaha, NebraskaDiploma -
Lincoln Northeast High School
Lincoln, NebraskaPsychology -
St. Louis Community College
St. Louis, Mo.Social Work Program -
Tennessee State University
Nashville, TNSkills
- Solution-Focused Techniques
- Family Sessions
- Courtroom Testimony
- Progress Monitoring
- Patient Confidentiality
- Client Relationship Management
- Treatment Planning
- Coping Skills
- Active Listening
- Clinical Documentation
- Crisis Management
Certifications Training
- Med Certified
- First Aid / CPR Certified
- Person Centered
- Information & Management Analysis Systems
References
Available Upon Request
Timeline
Family Based Provider
Compassionate Care
07.2015 - 12.2022
Residential Director
New Horizons Corporation
01.2015 - 07.2015
TIMAS Project Manager
New Horizons Corporation
11.2013 - 07.2015
Program Coordinator
New Horizons Corporation
04.2011 - 01.2015
Direct Support Staff
New Horizons Corporation
01.2011 - 04.2011
51B10 (Carpentry Masonry Specialist)
United States Army
03.1991 - 06.1995
Basic Studies -
Belvedere Elementary
Diploma -
Lincoln Northeast High School
Psychology -
St. Louis Community College
Social Work Program -
Tennessee State University
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