Marcus Little
Warner Robins,GA
Summary
Experienced office manager and administration professional with several skills in team leadership, problem-solving, and maintaining high service quality. Seeking an entry-level Customer Service with years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Gilmer Logistics Company
Perry, GA
04.2022 - Current
- Oversee daily administrative operations, manage office staff, and coordinate with department heads to ensure smooth workflow and efficient organizational practices at Gilmer Logistics Company
Executive Director
Living Hope Church
08.2018 - Current
- Manage comprehensive worship activities, integrating music, dance, and performing arts departments to align with the ministry's vision
- Coordinate schedules and facilitate meetings with department heads to maintain cohesive and consistent worship experiences
- Conduct regular staff meetings to communicate updates and strategic directions of the music ministry
- Collaborate with ministry leaders to ensure unified efforts and the successful implementation of worship initiatives
Customer Service
Geico
11.2019 - 08.2020
- Managed a high volume of customer inquiries, addressing billing issues and policy status concerns effectively
- Utilized problem-solving skills to resolve customer issues, ensuring satisfactory outcomes and maintaining service quality
- Contributed to team improvement efforts by offering actionable feedback to supervisors for service enhancements
General Manager
Anderson's Diner
08.2016 - 10.2019
- Managed inventory effectively, aligning with strategic growth objectives and ensuring operational efficiency
- Established and monitored performance targets, fostering a positive work environment and boosting team morale
- Conducted regular development reviews, providing staff with growth opportunities and the necessary resources for success while maintaining a competitive edge through comprehensive market analysis
Education
Associate's degree - Business Management
Alabama State University
Montgomery, AL01.1994
Skills
- Highly Motivated Customer Service Specialist
- Detail Oriented
- Strong Communication Skills
- Time Management
- Work Order Accuracy
- Team Building
- Employee Development & Coaching
- Positivity
- Strong Leadership Capabilities
- Customer Service Driven
- Inventory Management
- Creative Thinker & Project Leader
- Event Planning
- Marketing
- Personal Assistant Experience
- Teaching
- Coaching
- Training
- Motivation
- Positive Attitude
- Data Entry
- Office Management
- Team Supervision
- Inventory Control
- Administrative Support
- Employee Supervision
- Customer Service
- Staff hiring
- Workforce Management
- Organizational Skills
- Relationship Building
Certification
- Property and Casualty License, 06/20, 06/22
- Life License, 03/22, 03/24
- Accident and Sickness, 07/22, 06/24
Timeline
Office Manager
Gilmer Logistics Company
04.2022 - Current
Customer Service
Geico
11.2019 - 08.2020
Executive Director
Living Hope Church
08.2018 - Current
General Manager
Anderson's Diner
08.2016 - 10.2019
- Property and Casualty License, 06/20, 06/22
- Life License, 03/22, 03/24
- Accident and Sickness, 07/22, 06/24
Associate's degree - Business Management
Alabama State University
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