Marcus Loccisano
Troy,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Bowled LLC
06.2022 - 09.2024
- Oversee daily operations, including staff management, customer service, and inventory control
- Implement strategies to enhance customer satisfaction and drive revenue growth
- Train and mentor new team members to ensure high-quality service delivery
- Collaborate with management to develop and execute marketing initiatives.
- Maintained clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Crew Member
Core Life Eatery
09.2021 - 05.2022
- Provided exceptional customer service by assisting with orders, addressing inquiries, and ensuring a positive dining experience
- Maintained cleanliness and organization of dining area and food preparation stations
- Collaborated with team members to achieve operational efficiency and meet service goals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Customer Service Specialist
TJ Maxx
01.2021 - 08.2021
- Assisted customers with inquiries, product selection, and checkout processes, ensuring a pleasant shopping experience
- Handled returns, exchanges, and complaints efficiently and professionally
- Contributed to maintaining store appearance and merchandise presentation standards.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
Pharmacy Technician Prep Course - Pharmacy Technician Program
The City University of NY
New York, New York01.2024
High School Diploma -
Troy High School
Troy, NY01.2020
Skills
- Proficient in various computer programs and software applications
- Artistic with creative mindset, capable of innovative problem-solving
- Strong team player with excellent communication and interpersonal skills
- Self-reliant and adaptable, able to work effectively in dynamic environments
- Proven ability to prioritize tasks, meet deadlines, and achieve goals
References
Available upon request
Timeline
Assistant Manager
Bowled LLC
06.2022 - 09.2024
Crew Member
Core Life Eatery
09.2021 - 05.2022
Customer Service Specialist
TJ Maxx
01.2021 - 08.2021
Pharmacy Technician Prep Course - Pharmacy Technician Program
The City University of NY
High School Diploma -
Troy High School
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