Marcus Lomas
Tarzana,CA
Summary
Responsible technician with excellent troubleshooting, customer service and analytic skills with more than 20 years of experience. Highly effective in working with others and meeting every challenge presented.
Overview
21
21
years of professional experience
Work History
Technician
Screen Engine/ASI
09.2020 - Current
- Control room operations and management: 2 Theaters, 30 screens, 6 AV Racks, multiple convertors and devices
- Edit, upload and share content in preparation for testing
- Operate and maintain dial technology (metrics)
- Operate and maintain the biometrics system (smart watches, facial recognition cameras, etc...)
- Record, process and share research files
- QA on various integration platforms
- Transcribe research recordings
- Redaction software editing (blurring faces)
- Media conversions and sizing.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
SIG (Streaming Infrastructure Group) Tech
Forsta
01.2018 - 08.2020
- Work with Field Technicians to install/maintain and repair networks and equipment
- Manage portable studio projects (streaming on location)
- Maintain and update software to all devices in our network
- Solve last minute streaming issues – save projects
- Address all trouble tickets in the database
- Travel to locations to repair or install equipment and networks
- Innovate and maintain the automation platform
- Test equipment in advance of projects
- Work with IT and building personnel to build networks from circuit up.
Technical/Customer Support Representative
Forsta
04.2003 - 01.2018
- Operate and repair cameras / videoconferencing units (SD, HD, 360, Polycom, Owl)
- Build networks at vender offices
- Provide technical support for Networks and AV
- Set up mobile streams on location.
Education
Bachelor of Science in Communications (Radio, Television, Film) -
University of Texas
Skills
- Proficient working with AV racks with multiple devices
- Proficient with editing software (Handbrake, Tsunami, etc)
- Proficient with recording and streaming software (OBS, encoders, etc)
- Proficient in PC/router/ Modem hardware and software
- QA experience with different platforms
- Proficient in MS Office, versions to 2010
- Knowledgeable in multiple types of AV cabling
- Self Motivated, works well with others and independently to ensure goals are met
- Excellent communication skills resulting in obtaining critical information from customers needed to develop the best solution
- Self-starter and highly organized
- Outgoing personality, strong customer service skills and the ability to learn quickly
Hobbies and Interests
Backpacking, hiking, drumming, snowboarding, sports, writing, reading, craft beer afficianado, anything outdoors, meeting people and enjoying life.
Timeline
Technician
Screen Engine/ASI
09.2020 - Current
SIG (Streaming Infrastructure Group) Tech
Forsta
01.2018 - 08.2020
Technical/Customer Support Representative
Forsta
04.2003 - 01.2018
Bachelor of Science in Communications (Radio, Television, Film) -
University of Texas
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