Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Marcus Lopez

San Antonio,TX

Summary

Dynamic professional with extensive experience as a Lead Rescue Tech at Code Red Safety, excelling in incident management and team mentorship. Proven ability to enhance operational efficiency through rigorous equipment maintenance and physical fitness. Skilled in relationship building and technical support, ensuring effective communication and collaboration in high-pressure environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Rescue Tech

Code Red Safety
03.2021 - Current
  • Implemented strategic plans for incident management to streamline response efforts and mitigate risks associated with rescue operations.
  • Enhanced team efficiency by conducting thorough equipment inspections and maintenance.
  • Streamlined emergency response times by maintaining a high level of physical fitness and technical proficiency.
  • Supported fellow technicians through mentorship, sharing best practices, and providing feedback on performance during training exercises and actual incidents.

IT Technician

GTS
08.2023 - 06.2024
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Customer Service Representative

American Airlines
08.2015 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Education

Associate of Arts - Dance

Laredo Community College
Laredo, TX

Skills

  • Basic life support
  • Rope rescue techniques
  • Personal protective equipment
  • Physical fitness and stamina
  • Relationship building
  • Follow-up skills
  • Microsoft Office Suite
  • Administrative support
  • Staff training
  • Customer relationship management (CRM)
  • Technical support
  • Software configuration

Languages

Spanish
Full Professional

Certification

  • CFR - Certified First Responder
  • First Aid/CPR/AED Certified
  • Licensed Supplemental Oxygen Support (HCP BLS) - 05/25/25-05/25/26
  • MCAS - Microsoft Certified Application Specialist
  • Sales Essentials Certificate

Timeline

IT Technician

GTS
08.2023 - 06.2024

Lead Rescue Tech

Code Red Safety
03.2021 - Current

Customer Service Representative

American Airlines
08.2015 - 03.2021

Associate of Arts - Dance

Laredo Community College

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