Marcus Lopez
Brampton,ON
Summary
Account Coordinator and Billing Specialist with 5+ years of experience supporting B2B order management, billing operations, logistics coordination, and client service across retail and corporate environments. Experienced in managing high-volume orders, resolving billing discrepancies, coordinating with finance teams, and maintaining strong client relationships. Proven ability to streamline workflows, maintain accurate financial records, and deliver efficient operational support in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Coordinator
National Logistics Services
07.2023 - 01.2026
- Processed and managed high-volume B2B order entries for corporate accounts using multiple internal systems and order management software.
- Coordinated shipments with 3PL providers
- Scheduled LTL shipments to reduce shipping costs
- Coordinated with finance teams to release approximately 25–40 held accounts weekly, ensuring timely order processing and fulfillment.
- Resolved client account issues, pricing discrepancies, and system errors by collaborating with internal departments and account managers.
- Generated order confirmations and acknowledgments while maintaining clear communication with customers regarding delivery timelines and order updates.
- Supported cross-department sales initiatives and provided operational support to other departments during high-volume periods.
- Provided reception coverage and maintained professional front-office communication with clients and internal staff.
- Updated internal databases with account information to maintain concise, clear records.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
- Streamlined communication between clients and internal teams for seamless project execution.
Billing Specialist
Metro Logistics
12.2020 - 06.2023
- Processed invoices, payments, and billing records using TruckMate logistics software for transportation and freight services.
- Managed accounts receivable and accounts payable tasks including invoice reconciliation, payment collection, and financial documentation.
- Handled high-volume data entry and generated billing reports to support financial tracking and account settlement processes.
- Coordinated with managers, drivers, and clients to ensure accurate billing, service documentation, and operational efficiency.
- Maintained inventory control and office supply ordering to support day-to-day logistics operations.
- Provided reception and switchboard support while managing incoming calls, client visits, and administrative documentation.
Retail Sales Representative
Bell Canada
07.2018 - 12.2020
- Delivered consultative sales support to customers seeking mobile, internet, and device solutions in a high-traffic retail environment.
- Consistently built customer loyalty by diagnosing service issues and recommending tailored telecom products and service plans.
- Maintained detailed client records, service activations, and account updates through internal CRM systems.
- Achieved strong customer satisfaction scores through problem resolution and personalized service interactions.
- Educated customers on new technologies, devices, and service features to increase product adoption and retention.
Education
Ontario Secondary School Diploma -
Skills
Accounts Payable & Accounts Receivable
B2B Order Processing
Billing & Invoice Management
Customer Relationship Management
Microsoft Office 365 (Excel, Word, Outlook)
Customer service
Sales support
Relationship building
Logistics support
Certification
CAP - Certified Administrative Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Coordinator - National Logistics Services
07.2023 - 01.2026
Billing Specialist - Metro Logistics
12.2020 - 06.2023
Retail Sales Representative - Bell Canada
07.2018 - 12.2020
- Ontario Secondary School Diploma,