Marcus Lorenz
Los Angeles,CA
Summary
Dedicated restaurant professional with over 4 years of hands-on experience in fast-paced food service environments. Known for putting customers first - whether it's remembering regulars' favorite orders or patiently solving service issues, I believe great hospitality makes all the difference. My strong work ethic means you'll always find me staying late to help close properly or coming in early to prep for a smooth shift. What I'm most proud of isn't just working hard, but working smart - finding ways to improve operations while maintaining the human touch that keeps guests coming back. From managing inventory to training new staff, I take pride in doing every job thoroughly because I understand how each detail contributes to the customer experience.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Server
Seabutter
Los Angeles, California
2024.07 - Current
- Provided friendly service to guests in a fast-paced dining environment.
- Took customer orders accurately and communicated with kitchen staff efficiently.
- Ensured cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service standards.
- Handled cash and processed payments using point-of-sale systems.
- Collaborated with team members to enhance overall guest experience.
Shift Leader
Jack in the Box
Los Angeles, California
2023.08 - 2024.04
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and communicated restocking needs to the manager.
- Ensured compliance with food safety regulations and cleanliness standards.
Assistant manager
Tommys
Los Angeles, California
2023.06 - 2024.02
- Assisted in daily operations by coordinating team schedules and tasks.
- Supported management in training new staff on company policies and procedures.
- Facilitated communication between departments to ensure project alignment.
Food Runner
Panda inn
Los Angeles, California
2022.05 - 2023.02
- Delivered food promptly to tables and ensured customer satisfaction.
- Assisted kitchen staff by coordinating food orders during peak hours.
- Maintained cleanliness and organization of dining area and service stations.
- Monitored stock levels of utensils and supplies, reporting shortages to management.
- Communicated effectively with servers to relay special requests from guests.
- Trained new food runners on service protocols and operational procedures.
Server
Mia sushi
Los Angeles, California
2021.08 - 2022.01
- Provided friendly service to guests in a fast-paced dining environment.
- Took customer orders accurately and communicated with kitchen staff efficiently.
- Ensured cleanliness and organization of dining area throughout shifts.
- Collaborated with team members to enhance overall guest experience.
- Managed food and beverage inventory to maintain stock levels.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Busser
Sushi Roku
Los Angeles
2020.04 - 2020.07
- Cleared and set tables quickly for incoming guests.
- Assisted servers by delivering food and beverages efficiently.
- Maintained cleanliness of dining area and restrooms throughout shifts.
- Handled dishware and glassware with care during cleaning processes.
- Engaged with customers to ensure a positive dining experience.
- Bussed and reset tables in an orderly fashion.
Education
Eagle Rock
Los AngelesSkills
- Incomparable customer service
- Satisfaction based urgency
- Customer first mentality
- Integrity which is 2nd to none
- Work ethic beyond business norms
- Swift and efficient problem solving
- Truly for the people
- Customer relationship management
- Team collaboration
- Conflict resolution
- Time management
Timeline
Server
Seabutter
2024.07 - Current
Shift Leader
Jack in the Box
2023.08 - 2024.04
Assistant manager
Tommys
2023.06 - 2024.02
Food Runner
Panda inn
2022.05 - 2023.02
Server
Mia sushi
2021.08 - 2022.01
Busser
Sushi Roku
2020.04 - 2020.07
Eagle Rock